Depot Performance Analyst

Job Description

Depot Performance Analyst (Fleet Analyst) ML1/SB1Salary: £31,000 per annum to £43,000 per annum37 hoursAt Northern, we play a vital role across the North by providing a reliable and friendly train service that connects hundreds of thousands of people to work, leisure, education and more. Our customers trust us with over 2,300 services every weekday, and we travel to almost 550 destinations. But our vision is about more than just train travel. Its about setting a new standard for customer experiences. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and get stuck in to making our customers lives easier. A place that goes out of its way to create incredible opportunities for everyone to grow, and be the best we can be every single day. So, if youre smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.As Depot Performance Analyst, youll play an important role in our depot by analysing technical incidents, collating the data to produce trends and reports and to display the data in a simple way thats easy to understand. You will work closely with the depot teams to identify to pinpoint the root causes of technical delays and support with the identification of containment and countermeasures. Youll keep accurate and up to date records of all delays and support both our depot teams and our Fleet Improvement Engineers. And youll present the data you collect daily, weekly and by period at performance meetings and daily depot meetings, while using it to help reduce the number of technical incidents. To join the team youll need a proven background as an analyst. Youll also need a good understanding of - or be willing to learn - a range of lean tools and techniques. These include Problem Solving (5 Why, Point of Cause, Direct Cause and Root Cause Analysis), 7 Quality Tools for data analysis, Visual Management, Visual Controls and A3 Reporting. You dont need specific engineering experience but some knowledge of train rolling stock, Train Operating Companies and Industry Partners, and an understanding of operational planning and performance in the context of the rail industry would be useful, but not essential. A good communicator and strong team player, youll also be comfortable using IT equipment. Youll have extensive knowledge of spreadsheets and databases. And youll have the skills to interpret and report on statistical information.In return, youll be able to make the most of: *Free Travel on Northern services for you and your family**75% discount on all other Train Operating Companies leisure services**Pension Scheme*A generous holiday entitlement*Maternity and Paternity Benefits - above the statutory minimum*Full uniform for frontline facing roles Employee Assistance Programme - operating 24/7, giving a wide range of advice, support and useful information for employees*And many more!*Terms and conditions apply.Our selection ProcessOur selection process is designed to make joining Northern as smooth as possible. It helps us decide whether youre the right person to deliver a great service to our customers. And it can also help you make sure were the right team for you, too. Northern is an equal opportunities employer and a promoter of diversity and inclusion in the workplace.Apply online nowIf youre ready to join a workplace where you can focus on being yourself and being your best, wed love to hear from you. Whoever you are and whatever your background, theres a great chance that youll fit right in at Northern. The first thing you need to do is complete our online application form and tell us a little bit more about yourself. Once we have all your details, well be in touch to let you know what happens next.