Customer Service Advisor

Job Location	Hapton, Norwich
Education	Not Mentioned
Salary	20,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Company description:Exertis UKJob description:We are looking for a Customer Service Advisor to join our team. The successful candidate will provide advice, guidance and assistance to departments, employees and customers of Exertis related to the return of products, issues and complaints, policies andinformation relating to documentation for both pre and post sales whilst seeking to provide relevant solutions as required that ensure customer satisfaction.Your Day-to-Day as a Customer Service Advisor Managing inbound emails and occasional calls for internal (Sales/Credit Teams) and external Customers. Customer delivery enquires - involving consulting with Couriers, Sales, Credit, Warehouse Teams (multi-sites) to ensure prompt resolution in line with KPIs. Chasing open RMAs (Return Merchandise Authorisation) with Customers or Warehouse Team in line with KPIs. Raising return and replacement sales orders. Processing carrier claims in line with Service Level Agreements. Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.Role Requirements Attention to detail - able to report, analyse and interpret data and present back to a varied audience. Organisation skills - able to plan and prioritise time to deal with conflicting priorities. Computer literate, with a strong working knowledge of Microsoft Excel/Word. Self-motivated with a positive outlook, always willing to rise to a challenge. Ability to manage large volumes.Whats in it for youIts important to us that our people love what they do and in turn we put together a benefits package that rewards a job well done. Well give you: 23 days holiday from start increasing up to a maximum of 27 days with length of service Access to a Cash plan provided by Healthshield Income protection scheme (including access to a wellness early intervention scheme) Access to cycle to work scheme Employee assistance programme Death in service Holiday purchase scheme Loyalty award at key service milestones Enhanced, Maternity, Shared Parental, Paternity and Adoption pay We value diversity and inclusion and champion a culture where everyone feels valued, included and celebrated. Were open to conversations about flexible working. If its right for our customers, our business and for you then well do what we can to supportit.

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