Customer Service CoOrdinator

Job Location	Southwood Business Park
Education	Not Mentioned
Salary	£22,000 - £24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Customer Service Co-OrdinatorAquability UK Ltd based in Farnborough, Hampshire, are the UK’s leader in the specialist needs bathing and showering market with low access showers and baths as well as other bathing products. We are a relaxed, family run business and we currently have a vacancy for a full time Customer Service Co-Ordinator. Full training will be given.Full time position - Mon-Thurs 9-5pm- Fridays 9-4:30pm (34.5hrs a week)£22,000-£24,000 pa (dependant on experience) + Bonus Scheme of up to £2,400pa. Start date asapDuties to include;

Planning routes and scheduling appointments for our Field Staff ensuring the diaries are efficiently booked to maximise our ability to get to all our customers in a timely manner and limit customer complaints.

Booking appointment dates with customers

Sending job details out by email to Field Staff

Taking calls from field staff on site

Raising new works orders and ordering parts

Quoting customers and processing payments over the telephone

Receiving Customer Service calls and emails then dealing with enquiries quickly and appropriately or distributing to relevant member of staff

Responsibility for ordering replacement stock for our fitters and keeping records up to date

Updating customers about their orders by telephone and/or email

Filing and other general clerical tasks as necessary

Ideal candidate will have;

Excellent organisation and administration skills

Ability to multi task, problem solve, and plan ahead

Reasonable knowledge of UK geography

A high level of accuracy and attention to detail

Excellent communication skills and a passion for delivering first-rate customer service

The ability to work well as part of a team working towards shared goals

The ability to work on their own and be proactive

Computer literate with good experience of Microsoft Office (Excel/Word/Outlook)

Required skills

Customer Service

Diary Management

Scheduling

Strategic Planning

Multi Tasking

Keyskills :
Customer Service Diary Management Scheduling Strategic Planning Multi Tasking

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