Retentions & Renewals Advisor

Job Location	Maryhill, Glasgow
Education	Not Mentioned
Salary	11.00 - 12.00 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

A fantastic opportunity has arisen for a client centric and passionate Retentions and Renewals Advisor professional to support my client who are a thriving technologies solutions company based in Lister Pavilion, Glasgow. This is a temporary opportunity for 3 months paying up £12 per hour plus holiday to start ASAP with view for extension. Joining my clients very successful customer service department, you will be a brand ambassador for their clients and hosting brands, bringing a warm and friendly approach and going that extra mile to exceed customer expectations.Youll be responsible for service retention, renewal of services, account management and sales lead generation (basically making sure our customers are happy and stay that way). You will receive training to help you successfully renew accounts and explorethe opportunity to upsell other services (go you!).Duties include:

Dealing with queries via telephone, e-mail and live/web chat in a fast-paced setting
Managing client accounts and providing solutions
Providing 1st line support
Escalation relevant queries to 2nd line support
Generating reports and billings
Proactive follow up on customer escalations

Ideal applicant will have:

Excellent customer service skills
Previous experience in a sales and/or call centre environment
Strong attention to detail
Pasion for technology (this is what theyre all about after all)

Full training will be given, however the ability to demonstrate previous experience of communicating with customers in high-pressure situations would be advantageous. This is a fantastic opportunity to join a global, thriving and well-established businesswho have a strong family feel and reward / recognition culture.Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.

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