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Escalation Engineer

Job LocationMaryhill, Glasgow
EducationNot Mentioned
Salary£27,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About us:Salary: £27,000 - £32,000 p.a DOEThere has never been a more exciting time to become part of the iomart family, is it time for you to join usCurrently in our 23rd year, the iomart Group continues to go from strength to strength. Having reached annual revenue of £100million and a team of over 400 people in 2019, we want to continue to build on our success. Over the next five years we have ambitious plans to double the size of our business, increasing our annual revenue to £200 million, and we need the best talent the industry has to offer to help us achieve this.About the role:Due to our continued growth we are looking for experienced and dynamic Engineers to join our Support Team. Working across a variety of different technologies and softwares, our Engineers are responsible for resolving a wide range of customer issues, ensuring that a first class service is provided at all times.The role of an Escalation Engineer within iomart is extremely varied, with no two days the same. Within the role, our Engineers take care of everything from server configuration and network support to managing backups and monitoring networks and servers.If you are looking for the next move in your career, want to work in a position that provides you with the opportunity to get experience using an unparalleled range of technologies and have a passion for problem solving we would love to hear from you.The ideal candidate for the role will have/be:

  • Experience working with Windows, Linux, VMWare and Citrix
  • Strong technical customer support or helpdesk experience
  • Ability to take ownership of problems and find suitable solutions
  • Organised, reliable and highly motivated with great interpersonal skills
  • A can do attitude
  • Understanding of Windows Server 2008/2012/2016, IIS, Active Directory
  • Ability to work on a shift basis as we provide support to customers 24 hours a day 7 days a week
  • Exposure to RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM
  • Good understanding of networking basics, OSI networking model
  • Switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications are desirable, but not essential
  • Previous experience working within a datacentre is desirable but not essential
  • What we can offer you:
  • Exposure and access to cutting-edge technology as well as the opportunity to work alongside like-minded technical enthusiasts
  • Supported training and development to help you progress within your career
  • Competitive salary
  • Flexible Benefits scheme allowing you to select the benefits that suit your needs
  • Holiday Trading Scheme - buy or sell part of your annual leave allowance
  • Travel Loans - unsecured interest free travel loans to assist employees
  • ShareSave/SAYE - buy shares in the company at a discounted rate
  • Day off on your Birthday
  • Long service benefits - additional annual leave and access to private healthcare
  • APPLY NOW

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