Maintenance Team Manager

Job Description

Maintenance Team Manager are accountable to ensure our business contracts are fulfilled within their allocated regional area, by managing a team of Field Service Engineers. Ensuring compliance with industry standards and excellent customer service.Mon-Fri 8:30-5pm Managing a team of seven. The role will include going out to met engineers in the field and company vehicle will be provided.Client DetailsOne of the UKs largest independent, fully accredited National Fire Safety Businesss. We design, supply, install, commission and maintain fire alarm systems and associated equipment, including all third party equipment and emergency lights.Description

• Plans and schedules work 3 months in advance, based on working efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
• Responds to emergency call outs and unscheduled work as they arise, allocating work in the most efficient and cost-effective way while meeting customers Service Level Agreement (SLA)
• Plans and schedules the out of hours on-call rota to ensure we meet Service Level Agreements (SLA) for all customers.
• Organises return calls - quotes, resources, parts, and logistics to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
• Ensures each work order is closed and available to Regional Branch Administrator or Finance Administrator to raise invoice to customer.
• Creates new service plans on Logtek, once instructed by sales team and informs Field Service Engineers.
• Fosters a positive team spirit, motivating team members to deliver high standards of work and celebrates success.
• Analyses productivity, scheduling, and financial reports through Logtek and Navision, with support of the Regional Operations Manager to build action plans to constantly drive high service standards.
• Reviews performance with Field Service Engineers against Key Performance Indicators and objectives.
• Identifies training and development needs of the team and ensuring the required training is planned and reviewed.
• Addresses poor performance, disciplinary and grievance matters in line with company policies and procedures.
• Ensures team understand health and safety requirements and work in a safe manner at all times, ensuring they have the correct PPE, uniform and equipment required for the assigned work.
• Provides excellent customer service when responding to customers.
• Builds strong, professional relationships with customers, suppliers, and internal personnel from other departments.
• Manages time and attendance through HoRizon system (HRIS).
• Confirms overtime payments for team and sends authorisation to HR team for payroll processing within payroll deadlines.
• Reviews and authorises Business expenses and sends to Accounts for payment (in line with Business Expenses matrix approval)
• Liaises with QHSE Manager for quality audit purposes and the correct disposal of used parts/equipment.
• Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.

Profile

• Planning, time management, logical thinking, ability to prioritise and make decisions.
• Great communicator, approachable, positive attitude.
• Displays empathy, drive, resilience, and responsiveness.
• Ability to delegate, hold people to account and celebrate success.
• Good IT knowledge and basic knowledge of the principles of fire safety.

Job Offer20 days holiday plus bank holidays, increasing to 22 days at 3 years service and to 25 at 5 years service.Sick pay 3 days full pay increasing to 3 weeks full pay after 2 years service.NEST Pension2x Annual salary group life assurance with AIGEAP - 24/7 GP access, second medical opinion, mental health support online health checks, nutritionist programme, fitness programme, and bereavement support.Cycle to workTech schemeRetail discounts