Learning and Development Manager

Job Description

Learning andDevelopment ManagerHybrid role – 2 days a week in the field, 3 days a week working from home – one day a month at Head Office in Whyteleafe, Surrey Great benefits including 50% staff discount and a day off for your Birthday!We are on the lookout for a talented and dynamic Learning & Development Manager to own the training for our brilliant colleagues across our Retail stores. This is a great opportunity to join our award-winning L&D team (yes, they really are that impressive!)and play a pivotal role in the success of our learning strategy, taking ownership for designing and delivering impactful training initiatives.This role would be perfect for someone who is naturally inquisitive, a lifelong learner and passionate about making an impact. We are an ambitious business with exciting plans for the future, and our Retail channel is a significant part of this. The L&DManager will be pivotal in shaping high performing teams to deliver exceptional service, smash the sales targets and develop Managers to lead people with real purpose.A bit about Ann Summers…You might know us as the inventors of the Rampant Rabbit, or even the destination for must-have lingerie and sex toys, and you’re right, but we’re SO much more than that…We’re a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!A bit about the role:

• Create and deliver training that is consistent, engaging and insightful, encompassing product training, customer service training, sales training and leadership skills
• Measure and report on KPI performance, identifying the synergy between the training solutions and the performance
• Work with the Regional Business Managers and Retail Controller to identify learning gaps and opportunities based on insights and data
• Maintain a digital focus in the delivery of all training, hosting both live and pre-recorded training sessions across multiple internal platforms
• Build blended learning solutions on our learning platform, THRIVE, impacting and supporting our teams in the most effective way
• Ensure a robust onboarding process in Retail, striving to retain and develop new talent to the business from day one
• Ensure ongoing development for our store management; coaching, supporting and upskilling them to be incredible leaders
• Grow and develop our internal progression programme in Retail, Step Up, to support internal talent to reach their full potential and grow their careers
• Lead the CDMs (Colleague Development Managers) and Toy Talks team to support in developing and delivering brilliant learning solutions across Retail

At Ann Summers we are proud to continue embracing inclusion, diversity, and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.We’re looking for someone who is:

• Established in their Learning & Development career, ideally within the Retail, Hospitality or Leisure industries
• Commercial and results driven, always striving to add value for the business and the customer
• Innovative and forward thinking
• Empowering, with a true passion for coaching and developing teams
• Excellent in their written comms with a natural flair for creating engaging learning resources
• Meticulous in their attention to detail
• Organised and methodical
• Able to build strong working relationships with colleagues and internal stakeholders
• Proactive and manages workload effectively in a fast pace environment
• Flexible and collaborative in their approach
• Resilient and confident, comfortable to challenge in a productive way
• Positive with a real ‘can do’ mindset

What’s in it for youBeing part of the AS family offers some fab benefits, not only is it a great brand to be a part of, but there is so much more, take a look…

• 50% staff discount ( a colleague favourite!)
• 29 days holiday (including Bank Holidays) gaining an extra day for each year you’re a part of the AS family (up to a max. of 33 days)
• Workplace pension
• Life Assurance
• A paid day off for your Birthday
• Colleague social events and initiatives
• Development opportunities through our learning experience platform, THRIVE
• Wellbeing programme through our partnership with the Retail Trust
• Eye care vouchers
• Company perks scheme
• Holiday purchase scheme
• Sample sales
• Free on-site car park at HO

We value each one of our colleagues and aim to make Ann Summers a great place to be!We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further. Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise