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Customer Services Co-ordinator

Ann Summers
Job LocationWhyteleafe
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Customer Services Co-ordinator - ComplianceHead Office - Whyteleafe, SurreyCompetitive salary + exciting benefits Ann Summers is SEXY, DARING, PROVOCATIVE and NAUGHTY - we push boundaries and buttons to give our customers exactly what they want!Were the destination brand for must-have lingerie and sex toy innovation and stand proud as the authority in our industry. We passionately champion sexual liberation and believe that every woman in the world should feel like the sexiest woman in the world!Whether youre working at our head office or in one of our stores, one thing thats guaranteed is no two days are the same. Were a unique brand with a phenomenally talented team of experts across all our channels - together were empowered to achieve thebrands global vision.We have a fantastic opportunity to join our Channel Operations team as a Customer Services Co-ordinator. This role acts as the brand guardian across our AS Sisterhood direct selling channel. Accountable for ensuring best practice and customer experience,were looking for someone who is super organised, has a real solution focus and can communicate exceptionally well, both verbally and written. Keen to find out moreThe role.

  • Manage all areas of compliance, ensuring that the brand reputation is upheld, and the risk is minimised
  • Control of the Compliance Inbox, addressing all emails efficiently and effectively
  • Collaborate with the People and Talent and Finance teams to deal with any people or finance issues
  • Work with Marketing to uphold the brand values through the social guidelines, Ambassador agreement and activity planner
  • Document all non-compliance issues, identifying ways to improve compliance
  • Ensure the Ambassador agreement remains relevant, up to date and accessible
  • Create and uphold an escalation process to ensure all stakeholders remain informed
  • Ensure system issues are addressed accordingly, prioritising accordingly
  • Develop solid understanding of key operational processes across all channels, identifying areas for improvement
  • Partner with customer service team to support customer service strategy
  • Ensure the channel and field teams have clear communication and support through FAQs and regular updates
  • Work closely alongside the Customer Operations Advisor to ensure complaints are escalated and resolved both externally and within the channel
You will have.
  • A proven track record in a compliance, customer service or people centric role
  • Experience gained in a Direct Selling or Retail environment is a bonus, but not a must
  • Excellent communication skills, both written and verbal
  • The ability to find effective solutions
  • Keen eye for detail
  • A personable manner with the ability to build strong relationships
  • An organised approach
  • The drive to excel in a fast pace environment
  • Resilience and a positive outlook
We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise.

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