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CRM Assistant Party Plan

Ann Summers
Job LocationWhyteleafe
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

CRM Assistant - Party Plan Head Office - Whyteleafe, SurreyCompetitive salary + exciting benefits Ann Summers is SEXY, DARING, PROVOCATIVE and NAUGHTY - we push boundaries and buttons to give our customers exactly what they want!Were the destination brand for must-have lingerie and sex toy innovation and stand proud as the authority in our industry. We passionately champion sexual liberation and believe that every woman in the world should feel like the sexiest woman in the world!Whether youre working at our head office or in one of our stores, one thing thats guaranteed is no two days are the same. Were a unique brand with a phenomenally talented team of experts across all our channels - together were empowered to achieve the brands global vision.Were on the hunt for a talented CRM Assistant to join the Ann Summers family - the role would be part of our Digital team, based at our head office in Whyteleafe, Surrey. Youll play an integral part in delivering the Party Plan Ambassador comms plan; welcoming and activating them and keeping them engaged and driving their business to continued success.The role…

  • Support the CRM Manager to execute the Party Plan Ambassador email plan
  • Help implement Party Plan lifecycle marketing campaigns that improve customer engagement and retention.
  • Produce insight and analysis to inform a retention and reactivation plan
  • Develop a testing strategy to identify how best to optimise email results and improve engagement
  • Produce regular weekly and monthly performance reporting, identifying any trends, as well as risks and opportunities
  • Communicate and co-ordinate with other departments to ensure cross channel consistency for CRM, e.g collaborating with Marketing, Social media and Design teams
  • Work closely with the Buying & Merchandising Teams to understand new product launches, pricing/promotions, and stock levels to ensure the right products are being pushed at the right time.
  • Complete training and become an expert on our ESP (Email Service Provider) to ensure were making the most of the platform and utilising all features/functionality
  • Utilise Trello to make the current email workflow more efficient
  • Own ad-hoc projects for the Party Plan CRM team
    • You will have…
  • A minimum of 1 years experience as a CRM Assistant or Graduate in a related subject
  • Ability to show a good level of understanding of achieving financial and customer retention targets
  • A good understanding of how to create effective marketing emails and messages
  • An understanding of testing methods and strategies, how to A/B test and how to action results from testing
  • Analytical skills, able to interpret data and insight to drive achievable changes
  • Experience in collaborating with other departments to achieve goals
  • Experience using one or more ESP is desirable, but not essential
  • An understanding of customer segmentation for CRM activity
  • Excellent communication and influencing skills
  • A high level of written and spoken English
  • Proactive and hands approach
  • A positive, level-headed personality that can be agile and resilient when needed
  • Confident and comfortable working autonomously
  • Ability to manage their own time, prioritise and deliver to deadlines but to also communicate/manage upwards if needed
    • We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise.

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