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Training Coordinator

Reed Business Support
Job LocationStoneleigh Park, Kenilworth
EducationNot Mentioned
Salary23,750 per annum, negotiable, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Training & Communications CoordinatorMy Client is one of the leading awarding bodies for land-based industries in both the UK and the Republic of Ireland. Developing quality training courses and nationally recognised qualifications that are delivered through a national network of training ProviderPartners, they are on the hunt for a Training and Communications Coordinator.Role Details

  • Responsible for leading communications with instructors, through account management, marketingactivities and general instructor contact. This includes post assignment of new instructors. They willwork in collaboration with the rest of team assisting withTechnical Audit Visit and Re-Certificationtasks.
  • Assist in the processing of annual membership of Instructors, Customised Provision Instructors andAssessors. Assist members of team to achieve KPIs through support.
Role Responsibilities
  • Ensure all databases are updated with allrelevant Instructor/Assessor details.
  • Customer details are validated and up to date
  • Work closely with the Marketing team to lookat how and when we recruit new instructorsthrough online media sources
  • Manage correspondence from
  • Making sure all records are up to date and accurate.
  • Support the IN Team with Instructor andAssessor CPD, Re-certification, InstructionalTechniques and recruitmentevents
  • Deliver a quality assured and regularly standardisedInstructor network.
  • Assist the IN Coordinators in raising invoicesfor instructor and assessor activities
  • Conduct telephone account managementwith each of the instructors/assessors
  • Ensure the confidentiality and integrity of alldata relating to the role in accordance withIS27001 and the terms of employment.
Person SpecificationEssential
  • Excellent organisational skills
  • Excellent account management skills
  • Excellent interpersonal skills
  • Excellent and accurate administration skills
  • Excellent customer service skills
  • Excellent Microsoft office skillsespeciallyWord and Excel
  • Excellent attention to detail
  • Excellent communication skills
  • Excellent time management skills
  • Excellent problem-solving skills
ExperienceEssential
  • Experience of working in a customer serviceand account management environment
  • Confident in communicating with a wide rangeof demographics (age/sex/gender etc)
  • Experience of managing multiple tasks
  • The ability to prioritise workload
  • Experience of managing external sub-contractors
  • Experience of operating to quality systems andprocesses
  • Proactively and effectively ask questions basedon deliverables
  • Familiar with working to targets or KPIs
Role:Full time, Permanent2 days a week in head office, rest of the week working from homeSalary: £23,750 paWorking hours generally are 8.30-5 with half hour lunch or 9.5.30 with 1 hour for lunch. Flexibility availableBenefits:
  • 25 days annual leave which increases with length of service
  • Hybrid working options
  • Defined contributory pension scheme or pension auto-enrolment scheme
  • Enhanced maternity and adoption pay
  • Rewards for length of service
  • Free parking
  • Free drinks
Interested Apply Now!

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