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ICT Service Desk Analyst

Job LocationStandard Way Business Park
EducationNot Mentioned
Salary£26,467 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

ICT Service Desk Analyst £ 26,467.53 per annum + excellent benefitsNorthallerton, North Yorkshire - Hybrid / Agile WorkingFull Time, PermanentDo you have a love for technology and working with peopleDo you enjoy working in a role that helps people improve the way that they workIf you answered yes, and have recent experience in a similar role, they would love to hear from you!They have a new and exciting opportunity available for an ICT Service Desk Analyst to join their team and support their colleagues with any operational hardware and software issues.The roleOperating a Service Desk facility within an ITIL environment, you will assist users by problem solving and providing a repair/replacement service. You will manage and resolve issues and queries in a timely manner, escalating any major issues where appropriateand assist with procurement and hardware/software asset management.You will assist with the installation, configuration, upgrade and maintenance of servers, PCs, printers, scanners, mobile devices and any other equipment within the scope of the ICT department, ensuring that an accurate and current inventory is maintainedof all equipment.You will have the opportunity to engage with projects and support the team with their projects.They would like to speak to anyone who has experience in the following:

  • Experience of working on first line support
  • Microsoft Windows Desktop
  • Microsoft 365
  • Windows Server Management
  • Active Directory and Group Policy
  • Mobile Management
  • Cloud-based Technologies
What they can offer in return:
  • A competitive salary
  • Extra day of annual leave for birthdays totalling 33 pro rata (inc. bank holidays). Annual leave also increases for every year of service up to 5 years totalling 38 days (inc bank hols)
  • Defined Benefit Pension Scheme
  • A range of other benefits
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. They will be interviewing as applications come in so apply early to avoid disappointment!They are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.

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