Housing Support Officer

Job Location	Standard Way Business Park
Education	Not Mentioned
Salary	£12,027 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Housing Support Officer Northallerton, North Yorkshire£12,027.59 per annum (£24,055.17 FTE)Permanent Part Time - 18.5 hours per weekOur client has an opportunity for a Housing Support Officer to join their friendly and supportive Housing Customer Experience team to assist their customers in getting the most out of their tenancy.The role As a Housing Support Officer, you will support new and existing customers who may need additional assistance in managing their tenancy. You will work with their customers to improve their emotional / physical wellbeing and help them to access digital servicesas well as provide energy advice. You will also assist customers with identifiable domestic cleaning issues (including hoarding). With excellent communication skills you will liaise with internal colleagues and external agencies to ensure the best customerexperience.What they are looking for

Experience of working in a support capacity within a people centred environment
A good understanding of the principles of practice in working with vulnerable people
Good problem solving and negotiation skills
Good IT skills and an understanding of needs and risk assessment
The ability to work with service-users, colleagues, families and individuals from external agencies
Willingness to participate in learning events and undertake a formal qualification e.g. NVQ 3 Health & Social Care

You must also hold a valid driving licence and have access to a vehicle with appropriate vehicle insurance.What they can offer in return

A competitive salary and annual leave entitlement
Extra day of annual leave for birthdays totalling 33 (inc. bank holidays) pro rata. Annual leave also increases for every year of service up to 5 years totalling 38 days (inc bank hols)
Defined Benefit Pension Scheme
A range of other benefits

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. They will be interviewing as applications come in so apply early to avoid disappointment!They are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and they encourage applications from people who are underrepresented in areas of the organisation.

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