Customer Service Administrator

Job Description

Customer Service AdministratorLocation: Leicester, LE7Salary: Competitive DOEHours: Full time, Monday to Friday 9am-5:15pmPermanent VacancyAre you an organised and methodical person Do you enjoy engaging with people over the telephone Are you seeking a new challenge where no 2 days are the same If so, then this could be the role for you!Flowers Associates are currently seeking a Customer Service Administrator for a well-established company based in Leicester LE7. For this role, you will be engaging with customers, delivering first class customer experience and organising/scheduling Engineersdiaries.For the location of this company, you will need to be able to drive and have access to your own vehicle.The Role:To take responsibility for ensuring all customer service requirements are achieved effectively through the optimised scheduling of installations, breakdowns, and service work.The successful Customer Service Administrator will be responsible for the following duties: Handle inbound customer queries promptly and professionally, taking ownership until effectively resolved or transferred to the appropriate person. Ensure all breakdown jobs have been correctly documented and scheduled. Schedule annual service and calibrations jobs monthly, organising and scheduling the Engineers diaries. Share workloads fairly throughout engineering team whilst meeting company call out response policies with minimal overtime and travel time. Keep engineers fully informed of forthcoming work plans with a view to resolving any problems with meeting customer expectations. Ensure Risk Assessments/Method statements are issued prior to visit as required. Schedule new installations, add-on/upgrades, and future works to ensure best use of Engineering resource, achieving customer deadlines and business cost parameters. Ensure all jobs include standard times and budget costs. Raise invoices for chargeable works and installations on completion of jobs. Ensure all customer contact records are up to date and make regular contact with customers regarding their service work, installation, or breakdown service. Invoice for parts sent out and add onto the companys internal system. Maintain accurate records on the companys internal system of customers and equipment. Create and submit quotations for inbound sales in accordance with company pricing policy. Prepare and submit quotations for upgrades and all chargeable works. Input Engineers working hours information into a Microsoft Excel spreadsheet, forwarding to the Accounts Department for payroll.The ideal Candidate will:Have previous experience of working within an office environment as an Administrator or Customer Service Administrator, understanding what it takes to deliver great customer service and be able to demonstrate this professionally at all times. It is desirablefor the candidate to have previous experience of working with and scheduling Engineers, displaying excellent communication skills both verbally and written.The ideal candidate will be taking ownership of their own workload, be extremely organised and methodical therefore, attention to detail is essential for this role, where no 2 days are the same! It is desirable for the candidate to have good geographical knowledgeof the UK for when scheduling Engineers diaries and emergency break down call outs.The ideal candidate will have basic IT skills of Microsoft packages, Outlook, and knowledge of using internal CRM systems, however, the internal systems and portals used by this company will be taught.Additional Information: Holidays: 23 days plus bank holidays (Raising 1 day a year until 25 days) Birthday Day off Auto-enrolment Pension Scheme after probation period Free onsite parking. You must be able to drive and have your own vehicle to travel to this site.