Server and Backup Engineer

Job Description

The salary is up to £36,075* per annum depending upon experience (*this includes a market forces supplement)Ever wondered what its like working behind the scenes for one of the UKs largest Police Forces Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Digital Policing team. Playing akey role in maintaining and improving the quality of policing services is technology. Information and communication systems are deployed and in use across the Force to help ensure that accurate and reliable information is made available to those who need it,when they need it and where they need it.Agile working patterns apply to this position where informal agile working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.What do I need

• Demonstrable experience of working in a 2nd line support role in an operational environment, supporting and maintaining server, backup and data centres
• Demonstrable experience of administration and support of Active Directory
• Demonstrable experience of administering and supporting Server Operating systems, specifically Microsoft Server and/or Linux, however knowledge of other systems would be beneficial.
• Demonstrable experience of administering and supporting backup and recovery platforms (ideally Netbackup)
• Planning and organising software rollouts, updates, outages to minimise service impact to the business.
• Experience of planning for the upgrade of complex systems and roll back plans
• Proven experience of identifying solutions to problems. Being able to articulate these into clear and understood - free from technical jargon - benefits to users and stakeholders.
• Ability to work under your own initiative, prioritising activity to meet the needs of the business, delivering a logical approach to service management and troubleshooting.
• Demonstrable knowledge and experience of infrastructure suppliers/partners in the delivery of technical services.
• Proven experience of working within a customer facing environment, being able to manage user expectation and conflict management.
• Demonstrable experience of administering and supporting an ITMS Tool (ideally SCCM, SCOM)
• Experience of scripting Languages (Ideally Powershell, VBscript)

The RoleAs a member of the Server and Backup Engineering team, you will be actively involved in the delivery of technical support services to users, system owners and project managers ensuring the effective installation, operation and maintenance of the forcewideserver and backup infrastructure estate, delivering an outstanding customer experience.You will carry out agreed maintenance, installation, refresh and patching activities and tasks to agreed and defined standards and will work as a key component of a wider infrastructure services team ensuring that expected service levels are met or exceeded,maximising system availability and delivering secure and resilient enterprise server and backup services. Your team will also be front and centre in ensuring the recovery of operational systems following any major incident events.What will I be doingYour day-to-day activities will

• support the delivery of an effective incident management process, liasing with system users to understand their technical issues and implementing solutions and workarounds for them
• support lifecycle management tasks and activities, checking, patching and running update jobs on the server and backup environments
• be involved in project activity, liaising with project managers to understand and deliver their specific server and backup needs associated with their project deliverables.

Terms and ConditionsVetting Level - Recruitment Vetting (RV) Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.A job offer will be dependent upon vetting clearance, and references.Benefits

• 24 days leave, excluding bank holidays, increasing to 29 days for 5 years+ service
• Enhanced Maternity, Shared Parental and Adoption leave
• Flexi Time Scheme - allowing you to fit your working hours around your individual needs
• Agile working - option to work from home, your team zone and spaces across the force
• Fantastic market leading public sector pension scheme
• Corporate Travel schemes - local rail, bus services and metro
• Access to Private Healthcare and Eye Test Vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• Also, to take care of your physical and mental well-being, weve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and also enjoy further exclusive discounts on days out and travel
• Cycle to work scheme

Diversity, Equality and InclusionAt Northumbria Police we are all different and thats our greatest strength. We draw on the differences in who we are, what weve experienced and how we think. We protect and serve everyone and therefore believe in including everyone. We welcome applicationsfrom suitably qualified people from all areas of the community as appointments are based solely on merit.Important InformationNorthumbria Police are currently undertaking a role and reward project in respect of all police staff posts. Please note this is a newly published pay banding subject to consultation at Northumbria Police.All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.