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Digital Policing Communications Technician

Northumbria Police

Job Location	Ponteland
Education	Not Mentioned
Salary	£27,735 - £29,874 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Salary: Band 6, £27,735 - £29,874 Location: Agile, Ponteland Police Station and homeworking Hours/Contract: Full time, permanent The roleHere at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference Thiscould be the perfect time for you to join us in our Digital Policing Department as a Digital Communications Technician.Are you enthusiastic about delivering an outstanding End User Device service Are you looking for your next challenge Would you like to join a small team within #TeamNP, to take an active role in the build, maintenance and repair of End User Devices acrossthe force’s mobile device estateYou’ll take an active role in supporting police officers and police staff by providing them with the end user communication devices needed to support their role, resolving smartphone, radio and vehicle issues to keep them mobile. You’ll also be involvedin ensuring that all assets are managed and recorded, and you will provide advice and guidance in the use of equipment.What you’ll do

Configure, issue, repair and asset manage Communication Devices.
Provide support to users and support staff at all levels.
Demonstrate the use of Communication Devices, ensuring that users have an understanding of how they work.
Review and recommend updates to live procedures, recommending any improvements to increase efficiency.
Ensure that appropriate levels of stock are maintained to service user requests.
Prioritise incidents and service requests daily ensuring maximum availability of devices.
Liaise with third party suppliers ensuring that repairs are undertaken within the relevant service level agreement.
Drive appropriate vehicles, transport equipment and materials to any Force location to support section activities.
Update the ICT Service Management tool and associated knowledge base on repair of incidents or progress on service requests.

What you’ll bring

A good level of computer literacy.
An ability to configure and diagnose faults on computer and communications equipment.
An ability to prioritise your own workload while meeting deadlines.
Excellent problem-solving skills and a can do’ attitude.
An ability to bridge the gap between technical and business language, ensuring that the user understands any requests made of them.
Good communication skills.
Full UK driving licence

We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriageand civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.Just so you knowOur application form will help us understand how your work, education and life experience has prepared you for the role of Digital Policing Communications Technician with #TeamNP. To help support your application research what makes us tick here at Northumbria,the role you’re applying for and the values and behaviours that contribute.The recruitment process will consist of the initial application form followed by an interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role asstated in the advert, we will progress your application and offer you an interview.If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter). If your application is successful, we’ll ask you tocomplete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.Terms of appointmentThis is a permanent role subject to a six-month probationary period.If you are successful in your application, you will have a 6month probation period with us where you will be unable to apply for any other post advertised internally or externally.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Keyskills :
Continuous Improvement Customer Support Line Support Technical Support Configurations Device Manager Prioritisation

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