Police Community Support Officer (PCSO) - JRN 30020/30021

Job Description

Salary: £23,958, rising to £26,280 basic annually (equating to a potential £30,306 - £33,244 with shift and weekend allowances based on the standard shift pattern)Please note shift allowances are subject to change based on hours/weekends worked, the amount stated is not definitive, however gives an idea of the potential uplift to your base salary.Location: Forcewide - Positions are available across the force area however we are looking to recruit mainly into our Northern Area Command, particularly rural Northumberland. Please note, we are unable to guarantee you a particular location and youcould be positioned anywhere throughout the force area.Hours/Contract: 37 hoursHere at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference Thiscould be the perfect time for you to join us as a Police Community Support Officer (PCSO).Our exciting PCSO apprenticeship programme is a chance to earn as you learn; we’ll equip you with the skills and confidence to engage with local communities, help to prevent crime and build valued relationships. You provide a visible and reassuring presence,being the eyes and ears of both the public and Northumbria Police. The community we serve is diverse and you could be working in either rural or urban communities.As a PCSO you will work within a Neighbourhood policing team and be responsible for:

• Engaging with local communities and partners to build and maintain positive relationships, identifying issues that impact on local communities and implementing problem solving solutions to tackle these concerns and keep communities safe
• You will respond to and take control of incidents occurring within allocated areas and within designated powers, conduct initial investigation and scene preservation where necessary.
• Provide a quality service to victims and witnesses of crime and anti-social behaviour, identifying vulnerable victim and ensuring appropriate safeguarding measures are implemented and adopted.
• Participate in briefings, operations, and other policing activities within appropriate authority levels to contribute to successful planning and conclusion.
• Attend court and support court preparation activity as necessary.
• Exercise designated powers in accordance with, and directed by, those set by the Chief Constable.
• Liaise with a wide variety of community partners to resolve problems, deter crime, and provide advice.

What you’ll do

• You need to be able to listen, understand and not jump to conclusions about what you see and hear, but work to find the best solution for everyone. This role is all about talking to the public, building bridges and winning the trust of communities. Thatmeans you’ll be resourceful, diplomatic, motivated and in touch with the real world.As a PCSO although you don’t have powers of arrest, handcuffs or batons, what you do have is your training, communication and interpersonal skills to deal with challenging people in difficult situations.
• Youll need to be able to stand up for yourself and deal with confrontational situations, but you’ll never be alone - there will always be police officers and other support staff on hand to help. When the going gets particularly tough, youll appreciatethe camaraderie that makes working in this role so unique.
• As we’re a 24/7 service, you’ll need to be flexible to work shifts - days, evenings and weekends.

What you’ll bring

• You will be full of initiative and have excellent communication skills, both verbal and written.
• Strong customer focus, passionate and committed to helping others.
• Ability to effectively manage multiple priorities.
• Keen learner, motivated to complete the apprenticeship programme and any further development opportunities.

To join as a PCSO with Northumbria Police, applicants must have:

• Level 2 qualifications in both English and Maths for example a GCSE or iGCSE at grade C (level 4) or above, Functional Skills Level 2, Key Skills Level 2 (Communication and / or Literacy) or Adult Numeracy / Literacy Plus

AND

• A minimum of ONE Level 3 (or higher) qualification for example 1 A-Level qualification

We know its important for you to feel that youre not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriageand civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.Just so you knowOur recruitment process will help us understand how your experience has prepared you for the role of a PCSO with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behavioursthat contribute.These vacancies are for courses starting May 2024. Initial classroom phase training will take 13 weeks and you must be available to attend the full training programme.We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as statedin the advert, we will progress your application and offer you an interview.If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us for any support regardingthe application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

Keyskills :
Communication Skills Community Support Interpersonal Skills Problem Solving Public Sector Relationship Management Confrontation Identifying Issues