Airwave Support Adviser

Job Description

Salary: Band 7, £30,117 - £32,772 per annumLocation: Agile, Ponteland and homeworkingHours/Contract: 37hrs per week. 12 month fixed term / secondment (with option to extend)The roleHere at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference Thiscould be the perfect time for you to join us in our Digital Department as an Airwave Support Adviser.You will participate in the delivery of a performant, cost effective and appropriately resilient mission critical Force Communication (incorporating Airwave radios service, ICCS and Digital Policing services) that meets the agreed service levels for criticalbusiness functions.What you’ll do

• Participate in the effective delivery and subsequent 1st and 2nd line support of the Airwave support services and other mission critical Force Communication systems, undertaking the initial diagnosis and correction of faults where appropriate, identifyand report to the appropriate system maintainer in order to ensure faults are rectified promptly and continuity of service is maintained.
• Liaise with third party suppliers (engineers, support staff and account managers) to support the delivery of Airwave support services and other mission critical Force Communication systems at the agreed service level.
• Participate in the installation, configuration and documentation of new Airwave equipment and related products, systems and services, as planned and to the correct standards.
• Assess user requirements for special events and operations, providing technical support and secure communications where necessary. Participate in critical command structure for major incidents, including working outside office hours, in order to ensurean effective service is provided to support operational policing needs.
• Manage and implement CRYPTO information for covert critical communications and equipment on behalf of 4 NE region Forces for Airwave and associated Digital Policing equipment.

What you’ll bring

• Experience of providing 1st and 2nd line support for communications equipment.
• Organised with capability to manage activities together.
• Being goal oriented, able to prioritise based upon business need.
• Excellent attention to detail.
• Logical approach to troubleshooting.
• Good interpersonal and team working skills.

We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriageand civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working - option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme

Just so you knowOur application form will help us understand how your work, education and life experience has prepared you for the role of a Airwave Support Adviser with #TeamNP. To help support your application research what makes us tick here at Northumbria, the roleyou’re applying for and the values and behaviours that contribute.The recruitment process will consist of the initial application form followed by a Microsoft Teams interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role asstated in the advert, we will progress your application and offer you an interview.If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter). If your application is successful, we’ll ask you tocomplete a Management Vetting (MV) and Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance andmedical information.Terms of appointmentThis is a fixed term role subject to a six-month probationary period.If you are successful in your application, you will have a 6month probation period with us where you will be unable to apply for any other post advertised internally or externally.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Keyskills :
Communication Equipment Computer Systems Diagnosis Equipment Installation Communication Systems Configurations System Configuration Crypto