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Repairs Scheduler

Karter Thomas Ltd
Job LocationNorth Yorkshire
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time 3 months

Job Description

We are currently recruiting on behalf of our client for an experienced Repairs Scheduler on a temporary 2-3 months contract offering a negotiable hourly rate.The role is 37 hours per week, initially in office for the first 2-3 weeks, then offers flexible hybrid work split 2 days from the office, based in North Yorkshire, and 3 days from home.Day to day duties will include:

  • Operate the scheduling system and co-ordinate the work programming to ensure maximum efficiency and effective delivery of the Property Services operational teams, and adhere to critical Compliance Policies and time constraints
  • Communicate with customers and resolve complex customer enquiries in relation to all aspects of repairs and maintenance, focussing on providing great customer experience, and ensure the accurate capture of data and customer contacts in relevant systems,to ensure a clear audit trail
  • Responsible for operative diaries, taking decisions on the deployment of resource including handling over and under capacity and manage process exceptions such as changes to the repairs order requirements, work content, no access, follow-on works operativeunavailability including all leave and planning for vehicle servicing and repairs
  • Work collaboratively with other teams such as empty homes and planned teams, to reallocate resources as required to meet business need
  • To liaise with suppliers on the ordering and delivery of materials and the expected supply dates
  • Identify system improvements and areas for future development. Undertake the operation of the scheduling system to include all preparatory testing for upgrade to systems or the setting up of new providers/colleagues
  • Develop and maintain excellent working relationships with external contractors, third parties, other departments and stakeholders
  • Represent the Property Services Team, attend meetings and act as a champion for a service area, to forge and maintain excellent working relationships with that service area and through information sharing and knowledge gained facilitate high levels of firstpoint of contact resolution for that service and excellent customer experience

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