Customer Executive

Job Location	New Hythe
Education	Not Mentioned
Salary	£21,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary, full-time

Job Description

KCS Professional Services provide a range of services to public and private sector customers. We are operating a Try Before You Buy’ scheme with electric vehicles on behalf of KCC. The scheme will support the authority’s carbon zero strategy and help improve the strategic road network within Kent. You will be responsible for a fleet of 50 vehicles, providing guidance and training whilst ensuring exceptional customer service to all perspective clients. Clients will be from the private sector and include SME businesses. You will be part of a small team and will be involved from the initial enquiry, loan, right through to the vehicle return.Key Duties

You will be responsible for dealing with all client calls and enquiries in a timely and efficient manner

Determine the suitability of a loan with a client

Carry out driving licence, credit and insurance checks for all clients of the service

Preparation and completion of all loan documents in line with agreed processes

Complete a customer survey with the client following vehicle return

Produce standard and adhoc reports as required on a monthly basis

Undertake Fleet Reviews with businesses to determine their needs going forward and how they will be met with an electric vehicle

Provide a proactive and organised approach to monitoring and amending the scheduling system

Ensure the vehicle is clean, tidy and fully charged before loan commences, movement of vehicles when required on site and between local locations

Meet and greet clients and provide training and demonstrations of a level that our client is secure in their ability to drive and maintain the vehicle throughout the loan period.

Undertake comprehensive checks on all returning vehicles to ensure that the vehicle is free from any damage during the loan period

Accident Management of the fleet including windscreens, liaising with the client and the garage, ensuring payments are secured where required prior to any work being undertaken

To ensure any service for the vehicle is booked and completed on time minimising VOR

You will be responsible for liaising with our suppliers on all breakdown recovery and repairs to ensure the vehicle is back on the road in line with SLA’s

Monitor and action the telematics system and provide reporting back to KCC and external providers when required

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