IT Support Engineer

Job Description

IT Support Engineer Salary: Negotiable, dependent on ExperienceHours of Work: Mon-Fri, 8:45-5:00 initially moving to a shoft pattern to cover Mon-Fri 8:00-20:00 from early 2022Location: Ash, SurreyAbout the Company:Our client is an UK company specialising in ultrasound imaging and reporting. They are the exclusive UK distributor of the GE ViewPoint ultrasound reporting application, the Trium CTG fetal monitoring and archiving application and also Tricefy, the ultrasoundimage sharing platformThey are offering an exciting opportunity for an IT Support Engineer to join our team of dedicated professionals, delivering quality technology solutions to improve clinical reporting and patient care with their suite of software products.As an IT Support Engineer, you will assist us in providing a positive customer experience and satisfaction by providing technical implementation support, project support and continuing assistance and expertise to their large installed base of users in bothNHS trusts and private clinics across the UK. You will also provide technical in-house assistance as required.IT Support Engineer Responsibilities:

• Provide 1st and 2nd line telephone support to customers who have questions or issues related to application, system configuration/setup, product functionality
• Provide technical support to new customer installations
• Installation of software on customer servers as part of new system installations or software upgrades/migrations
• Identify and resolve connectivity/network/firewall issues preventing our software functioning correctly
• Assist with ongoing system updates and upgrades to both Live and Test systems
• Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues and application errors.
• Periodically attend customers sites to assist in implementation and installation of new software systems
• Connect the software to various hardware devices such as Ultrasound Machines, Fetal Monitors, Colposcopes etc.
• Assist with in-house technical requirements, new PC build, add/remove users, Office 365, Outlook, SalesForce etc

IT Support Engineer Requirements:

• A minimum 2 years previous experience in a similar role
• Degree in an IT-related discipline is very desirable
• MCSE certification is desirable
• A good grounding in an IT background from a technical standpoint along with an understanding of TCP/IP, Windows Active Directory, Networking with some SQL knowledge.
• Experience in MS Account management, Azure, AWS, Office 365, Outlook, Windows OS, Mac OS
• Some experience of clinical NHS environment or applications will be very helpful
• Ability to identify and resolve problems promptly and gather and analyze information skillfully
• Ability to quickly develop and maintain a good level of understanding and knowledge of our business and technical needs
• A strong communicator, happy liaising at all levels both internally and with clients in NHS environment
• An ability to foster and maintain strong customer relationships is very important so very good communication skills (both written and verbal)
• Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
• Proven track record of working in a busy environment
• Full driving license required

IT Support Engineer Benefits:

• Competitive salary
• Private health care
• Free Parking
• 23 days holiday per annum + bank holidays
• Pension scheme

If you feel that you meet the IT Support Engineer requirements, then please apply today!