IT Support Engineer

Job Location	Mountain Ash
Education	Not Mentioned
Salary	£28,000 - £32,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job Purpose:To provide 1st and 2nd line operational support across the business in managing the software systems and infrastructure underpinning its day-to-day operations and enabling the staff to carry out their roles. Maintain communication and a flexible approachto the role, demonstrating good organisation skills and building process documentation.Duties and ResponsibilitiesManage, monitor, and maintain the IT estate, responding and managing to user requests through the Jira helpdesk and ensuring the availability of IT systems.QualitiesSelf-motivated, organised, and able to prioritise.Works with stakeholders to feedback/advise on solutions.Looking to challenge themselves and learn new skills.Demonstrate exceptional levels of customer service.Education/Experience

GCSE or equivalent (preferred)
DNS/DHCP/LAN/WAN network: 1 year (required)
Active Directory/Azure Active Directory: 1 year (required)
Microsoft Endpoint Manager: 1 year (required)
Microsoft Windows Server 9 onwards: 1 year (required)
Windows 10/11 desktop support: 1 year (required)
Microsoft 365 E5 Security features: 1 year (required)
- Knowledge of ERP Processes and Systems: 1 year (preferred)
Microsoft Dynamics AX 2012 environment: 1 year (preferred)
Microsoft Power BI environment: 1 year (preferred)
Microsoft System Centre Virtual Machine Manager: 1 year (preferred)
Working in a Manufacturing Environment: 1 year (required)

Benefits

Bereavement leave
Canteen
Company events
Discounted or free food
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site gym

Schedule

Day shift
Monday to Friday

Keyskills :
DynamicsInfrastructureSecurity2nd Line

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