Compliance & Complaints Coordinator

Job Location	Lower Wortley
Education	Not Mentioned
Salary	£12,578 - £17,004 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

The JobAn exciting opportunity has become available for a talented Compliance & Complaints Coordinator to join thebigword family based in Leeds. Initially this role will be remote working (must be UK based).The Compliance & Complaints Team is is part of the wider Quality team, whose responsibility, is to manage the quality of the services that thebigword deliver.As Compliance & Complaints Coordinator, you will be responsible for resolving linguist and client queries and issues in a timely and efficient manner, whilst improving the service and maintaining our systems in line with the linguist and client expectations, as well as business needs.What we need from youKey Responsibilities of the Compliance & Complaints Coordinator role include:

Achieve KPIs set by your Line Manager.

Ensure timely completion of tasks, adhering to the instructions provided.

Carry out administration tasks including the maintenance of our linguist database and client database where necessary.

Maintain and develop positive relationships with our clients and throughout the business.

Be a central point of contact, ensuring timely resolution of all linguist and client queries.

Support with strategic projects where necessary.

Monitor the performance of the service and identify any trends and their root causes.

Key Knowledge skills and experience required:Essential requirements

Planning & organisation

Learning & self-development

Attention to detail

Excellent customer service skills (internal and external)

Excellent listening skills and ability to build rapport with customers and internal departments

Structured and organised

Pro-active attitude

Team player

Communication skills

Desirable requirements

Experience and knowledge of Operations and Quality/Feedback Management

Data Analysis and problem-solving skills

The CompanyThebigword makes the world a smaller place by breaking down language barriers, supporting global trade and helping people access goods, commerce and services in their own languages.Founded in 1980, we provide the best translation, interpretation, localisation and language technology solutions - handling up to 50,000 worldwide assignments every day. We’re a truly global business.To us, a first class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through innovative language technology, expert operational teams and a talented team of skilled and professional staff who deliver every single time - and that’s where you come in!How to applyClick the link and apply with your CV. All candidates will receive an email to advise their application has been received.Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure.thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, national origin, religion/belief, age, gender, gender reassignment, sexual orientation, marriage, civil partnerships, pregnancy, maternity or disability.

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