Customer Services Representative

Job Location	Lea Bridge, Matlock
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent,full-timeB

Job Description

We are looking for an experienced Customer Services Representative to join our team based in the beautiful Derbyshire Countryside. This is a busy but rewarding role supporting our valued customers within the UK/Europe and Internationally.Join us in crafting The Worlds Finest Knitwear!BENEFITS

Competitive salary
Full time, permanent role (39 hours per week)
Flexitime
32 days holiday including public/bank holidays
Auto Enrolment Pension Scheme
Generous discount on products

RESPONSIBILITIES

Providing excellent multi-channel customer service to customers in the UK and Overseas both online and by telephone
Building strong and lasting relationships with our valued customers fromwholesale, retail and web.
Using a computerised system to enter customer information/stock orders and forward orders
Having relevant knowledge and understanding of the GDPR regulations
Despatching of goods using DHL/Similar carriers
Raising Shipping Documentation and checking for accuracy
Checking stock availability
Processing and consolidating invoices
Raising status order reports as required
Taking payments from customers and adhering to PCIDSS
Assisting other departments internally including helping in warehouse where necessary.

THE IDEAL CANDIDATE

Proven Customer Services experience
Fashion/Textile Industry knowledge an advantage but not essential
Self-motivated with the ability to build effective customer relationships
NVQ or equivalent qualification in Customer Service and/or E-Commerce
Intermediate skill with Excel and other Microsoft related products
Excellent ability to communicate both verbally and in writing
Ability to work as a team and have a flexible approach to their work.

ABOUT USJohn Smedley Ltd is the oldest continuously operating manufacturer in the world, producing fine gauge knitwear from their Lea Mills, Derbyshire factory since 1784. Crafted from the finest noble fibres of Extra fine Merino Wool, John Smedleys Sea IslandCotton and other luxury blends. John Smedleys menswear and womenswear ranges are available worldwide via their stand-alone retail stores in the St Jamess, Mayfair and Marylebone of London, and the Tokyo, Yokohama and Kyoto areas of Japan.Exports are madeto over 47 countries worldwide via international wholesale partners such as Mr Porter, Selfridges, Harrods, Harvey Nichols, Isetan, Di Bijenkorf and Le Bon Marche.John Smedley holds two Royal Warrants for the manufacturer of fine knitwear from Her Majesty The Queen & His Royal Highness The Prince of Wales. In Her Majesty The Queens Birthday Honours List 2020, Ian Maclean, Managing Director of John Smedley Ltd and8th generation family member, was awarded a MBE for services to the UK textile industry and the Covid-19 response.John Smedley has one of the largest knitted garment archives in the world and has counted the likes of Marilyn Monroe, Audrey Hepburn, The Beatles, Sean Connery, Kate Winslet, Robert DeNiro, Ed Skrein, Eva Longoria and more amongst their celebrity fans.Over the years, John Smedley has supported and collaborated with many leading designers to champion British manufacturing including Vivienne Westwood, Paul Smith, Lou Dalton, Sacai, Fragment, Comme Des Garcons and Holly Fulton.In 2020, in response to the Covid-19 crisis, John Smedley collaborated with The Emergency Design Network to design and manufacture medical grade scrubs garments which were distributed to over 30 different hospitals, GP surgeries and care homes in the Londonand Derbyshire areas..JOHN SMEDLEY offers a competitive salary and benefits.

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