Helpdesk Analyst Apprentice

Job Location	Heaton Mersey
Education	Not Mentioned
Salary	17,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Employer description: APH is an IT Managed Service Provider with our head office in Cheshire, UK, very close to Manchester.We have been focussed on providing IT solutions to support our clients requirements.We pride ourselves on being a people focussed employer with an opportunity for successful applicants to grow with our company as we achieve the ambitious plans that we have for the future.Overview: As a Helpdesk Analyst, your role will be to engage with clients in the provision of aftercare and support, and to do so with the emphasis on excellence for APH as our service level agreements.Salary: £17,000 per annum.Key Responsibilities: Actively engage with existing and new clients at APH as directed toinclude:

Providing support to clients asrequired
Monitoring the correct logging, research resolution of customer queries/changerequests
Ensuring team adherence to SLAs by handling escalated issues asappropriate
Overseeing support systems to ensure continuity of our supportfunction
Reviewing, testing and documenting clients system before theirrelease
Becoming a trusted advisor to clients on a case by casebasis
Oversee and help in configuration of systems to meet the client/specrequirements
Working with the management team to continually improve our deliveryprocesses

Topersonally:

Be pro-active in maintaining high standards of clientcare
Manage efficient use of ICT provision for the company in line with APHs policies
Ensure compliance with APHs policies and procedures at alltimes
Evaluate own performance and maintain high levels of functionalknowledge
Undertake opportunities for learning that enhance your role andcapabilities
Attend all required meetings andtraining
Travel and stay overnight whenrequired
Produce reports, undertake data migration and completion ofdocumentation
Complete one-off projects as required by thecompany

What we are looking for: Required experience and skills:

Desktop operating systems (Windows 7-1O, MacOS)
Windows Server 2008 to 2016 (inc SBS 2007-2011) administration including: Active Directory, DHCP,DNS
Office desktop packages 2010-2016 including365.
Office 365 Administration
Microsoft Exchange 2007 to 2016administration
Anti-virus and Anti-malwaretechnologies
Understanding of network concepts including, LAN, WAN and Wi-Fi.
Excellent interpersonal/intrapersonal skills
Demonstrable client awareness skills
Ability to self-manage in a fast paced, changing environment

Desirable experience and skills:

A knowledge of effectively working within ERP landscape
Exposure to Apple/Mac
identifying sales opportunities
MSP background
Smart Appearance
UK Driving Licence
Flexibility to travel and stay overnight if required

Entry requirements:The entry requirements for this programme are as follows:

An A-Level in ICT
OR an International Baccalaureate at Level 3 ICT
OR an A-Level 3 apprenticeship in a similar subject
OR a BTEC Extended Diploma in IT (180 credits)

Future prospects:92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Important Information: QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

APPLY NOW