Customer Service Advisor

Job Location	Ely, Cardiff
Education	Not Mentioned
Salary	24,500 - 28,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Salary up to £27,490 per annum, depending on skills and experience, with bonus and company benefitsThis is an exciting opportunity for an experienced Customer Service Advisor to join the UKs leading Accident and Collision Repair specialists in our increasingly busy site in .Cardiff.As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrangeand allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.As the first point of contact you will liaise directly with the customer, the Bodyshop and any third parties to ensure an excellent customer experience.About YouAs a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understandingwhen to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience working in fast paced role, within the automotive industry, be that dealership,accident repair, or sales. A full UK Driving Licence is also an essential requirement for the role.Why choose FMG RSOf course, we offer afantastic basic salary, but theres much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but arent limited to)fantasticbonusschemesfreelife assurance well-beingservices (incl. Health Cash Plan, Dental Plan & Travel Insurance)discounted, flexibleGym membershipsexclusive employeevehicle-leasingschemes pension&save-as-you-earnshare schemeOurBenefits Appoffering unlimited access to a huge range ofretailer discountsandcashback deals(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)Were going places Were a key part ofone of the UKs largest Automotive PLCs, Redde Northgatefew other businesses can offer you thevolume,varietyandlong-term securityas us;Weinvest in you We believe everyone should have theopportunity to better themselvesand look to progress, not just within FMG RS but the wider Redde Northgate Group;Were growingitsan exciting timefor the industry and were committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;Join the FMG RS familyWith thebest peoplein the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting forApply Today!

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