Welcome & Service Assistant x 6

Job Location	Coughton, Alcester
Education	Not Mentioned
Salary	9.90 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , part-time

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.This role is a zero-hour, fixed term contract ending on the 5th November 2023. We will discuss your availability before interview. What its like to work here Coughton Court is one of Englands finest Tudor houses and has been home to the Throckmorton family for 600 years. Coughton has fine collections of furniture, family portraits and Catholic memorabilia which help us share the story of One House, One Family,One Faith - a familys struggle to remain true to its faith. The house is set in award-winning gardens including the spectacular Walled Garden and orchards. Click here for more information about this location What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day, whether it be recommending walks, discussing membershipoptions, advising on our upcoming events or providing services such as mobility vehicles for the less mobile.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the arrival at the driveway to the posters and signs around the property.You will hold some responsibilities for ensuring we are ready to open on time by unlocking the gates to the site and our woodland. You will ensure visitor reception is ready to open and the site is free from litter with clean toilets. The end of day responsibilitieswill include cashing up your till and locking these areas. All training and support will be provided for this. Who were looking for Wed love to hear from you, if you:

Are able to work in a team - flexible and adaptable
Are well organised and able to work with minimum supervision
Are helpful & friendly
Are customer focused with a positive attitude
Are enthusiastic with a willingness to learn
Have an understanding of the importance of great service

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

Flexible working whenever possible

Free parking at most locations

Free entry to our properties for you, a guest and your children (under 18)

Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.

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