Account/Contract Manager - Waste Sector

Job Description

Account/Contract Manager - Edinburgh and GlasgowChanging the way the world thinks about waste.At Biffa, we love working with waste. Whether were turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Its a view thats sharedby our 10,000+ people around the country, who trust us to provide them with a career thats always rewarding, often challenging, but never dull. And its why were the UKs No. 1 choice for business waste management.Help us make a difference as an Account/Contract Manager.Due to continued expansion we are looking for an experienced Account/Contract Manager to manage 2 clients in the Military and Public Sector arena. You will need to spend 1 day a week in Edinburgh and 1 day a week in Glasgow, the other 3 days working remotely.You will also need to go through an SC Level security clearance.A quick look at the role:The role will ensure the infrastructure is in place to enable the business to be able to respond quickly and effectively to clients needs which in return will result in first-class customer service.The Contract Manager will continually strive for improvements in performance of the contract which will advantage the client and also our business in areas such as EBIT targets, recycling and resource initiatives, legislative compliance and health & safety.Why its an opportunity not to be wasted:Manage the day-to-day operation of the contract to including service levels, sub-contractors and the maintenance of suppliers KPIs, health and safety in accordance with legislation and Biffa guidelines and environmental compliance.Growth and improving profitability of the account by way of improved commercial performance, upselling, new stream generation plus debt management.Production of monthly reports and management information, including provision of data for customers CSR reporting and delivery of all contractual KPIs.Implementation of contract waste minimisation programmes against set improvement targets and strategic plan as well as the Implementation of initiatives to reduce cost, improve environmental performance and improve general waste handling practices.Maintain full and complete records of all waste that leaves site(s) as per current regulations, ensuring compliance and security checks are in place.Contracts Manager is responsible for maintaining, developing and growing customer sites with regards to the waste disposal, identifying and implementing new and best practices to provide a first class customer service and account management service.Through actively managing and working in partnership with the Client and General Manager Treatment and Plant explore new business opportunities by agreeing and developing new and existing services.This role requires short planning horizons (3 - 6 months) based upon the Divisions annual Business Plan.The role operates within the constraints of the agreement of the contract with the customer. Each solution must meet Biffas health and safety priority with regards to its people and customers and also the environment. Pricing is agreed by the business,however there is some negotiation scope with regards to third party suppliers to better the return of the contract.This role is a regional, hands-on role involving the use of many personal skills such as relationship management, negotiation and people management. With the ability to build key internal relationships at all levels up to Senior Management within the businessacross a number of departments as well as the ability to build key relationships with external organisationsThe job requires the ability to multi task situations that are live - requiring immediate attention and the ability to deliver a first class Customer Service.The post requires good time management, and will liaise with internal and external personnel, have frequent travelling, telephone calls and emails.Heres what we require:Some operational waste and recycling experience.Ability to reconcile a profit and loss spreadsheet in an excel format. Experience of people and health and safety management.An understanding of lean methodology and the ability to work to clearly defined KPIs.Proven track record of delivering continuous improvement within an Operational/Service environment.The ability to work within a commercially driven and time-critical environment.Knowledge of existing and impending environmental and health and safety legislation.Strong presentation, negotiating and influential skills.Excellent communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.Robust and resilient, able to absorb pressure and respond positively.The ability to communicate with conviction, plan with precision and, most importantly, play well with others.Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly wont do any harm.Computer literate - comfortable using business software and Microsoft Office Suite including Excel and PowerPoint.Full current UK Car Driving licence.Willingness to adapt and develop skill-sets and knowledge as determined by the post and business.And heres why youll love it at Biffa:Youll be joining a growing company that is already an industry leader and has a clear purpose.We have a collaborative and inclusive cultureVery competitive salary and bonus schemeCar or allowanceOngoing career development, training and coaching - because if you dont grow, we dont growGenerous pension schemeMedical and dental schemeRetail and leisure discountsHoliday and travel discountsPlus much more......At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. Its why youll find us championing diversity and equality at every turn.

Keyskills :
Account ManagerOperationsWaste ManagementH&SKey Account ManagerContract ManagerBiffa