Floor Manager - Conference & Banqueting

Job Description

Floor Manager - Conference & Banquetingup to 24KTo support the business objectives and operation of the Conference and Banqueting Department by managing all aspects of the Banquet Service Operation.Duties: Responsible for helping to maintain a customer-focused culture which support the values, business goals of profitability and service quality.Establishes and maintain effective and positive relationships within the team as well as other departments.Complies with the Health and safety, Hygiene policies as well as all other policies and procedures.Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible.To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.To perform related duties and special assignments as and when required.Responsible for communication through effective writing, speaking and listening skills. To encourage employees to actively participate in our progress through decision making and ideas.Responsible for regular dissemination of information which is to encompass organisational and individual activities.Responsible for monthly, quarterly and annual budgets in conjunction with the Senior Executive team.Responsible for establishing and maintaining all Standard Operating Procedures (SOPs) within their department(s), including but not limited to employee, customer, financial and health and safety objectives.Responsible for setting controls relating to the above set standards, enforcing these controls and taking appropriate action when necessary.Responsible for implementing key performance indicators for the department based on the controls devised.Responsible for the recruitment, management and the disciplinary process in conjunction with the Human Resources Department for all employees within the department(s).Responsible for the welfare and wellbeing of all departmental employees, promoting the professional career development of the team.Responsible for ensuring that all staff appraisals are conducted routinely and effectively for all employees within the department(s) and that the results are actioned where required to ensure a personal development plan is set and maintained for each memberof the team in the department.Responsible for ensuring all equipment, tools and supplies are available and maintain relationships with the suppliers of the equipment, tools and supplies.Responsible for the maintenance, security, computer systems, cleanliness and appearance of the department(s), both front and back of house.Responsible for delivering the product in accordance with set standards, exceeding the internal/external customer expectations.Responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department.Responsible for resolving all internal/external customer complaints escalated from team members, solving the complaint to the resort and internal/external customers benefit. Also communicating the results to the Department Manager.Supervises the day-to-day operation of the Banquet & Conference set up and service.