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Part time Contact Centre Advisor - Office based

CarShop
Job LocationCatcliffe
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role: Contact Centre Advisor - Part time office based 16 hours per week (minimum) permanent contractLocation: Sheffield, S60 5BDHours: 16 hours per week (minimum), any 5 days out of 7.Pattern: Rota based - Mornings, Afternoons, Weekends and Evenings until 8pm!Salary: CompetitiveCarShop (part of the Sytner group) is the UKs largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.In 2021 we were named Glassdoors #35 best company to work for in the UK.**** No experience or qualifications needed, as full training will be provided! All you need is an enthusiastic attitude, be reliable and a team player - well provide the rest! ****What does the job involve

  • Youll be handling calls, live chats and emails from customers who have already purchased their vehicle and need your help.
  • Youll have the opportunity to assist with the customers with their enquiry through to conclusion.
  • Youll experience lots of variety in your calls right through from a simple how do I turn my lights off to Ive broken down at the roadside, can you help me
Do you have a passion for customer service Do you enjoy going the extra mile to ensure customer satisfaction If so, this could be the perfect role for you!What experience or skills do I need to join the team
  • A passion for customer service.
  • To have the desire to help and find solutions.
  • Experience in a call centre or contact centre environment would be desirable but not essential.
  • Fully enhanced training in our customer service academy where we support you every step of the way!
  • Strong communication skills are essential, both written and verbal.
  • Being comfortable and confident to speak to people on the phone.
  • A resilient attitude with a calm approach will be very beneficial in your new role.
What we can offer you.
  • A friendly, modern and safe working environment
  • A competitive salary and bonus structure
  • Full training and continued support
  • Enhanced annual leave
  • A wide range of corporate discounts
  • Cycle to work scheme
  • Colleague assistance programme
  • Long service awards
We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.

Keyskills :
Call CentreCommunication SkillsContact CentreCustomer SatisfactionCustomer Service

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