IT Support Apprentice

Job Location	Bridge of Don
Education	Not Mentioned
Salary	£16,000 - £18,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Ready to turn your passion for problem-solving into a career in IT Join us as an IT Support Apprentice.We are Absoft, a leading SAP Consultancy and Gold SAP Partner, dedicated to helping our clients improve efficiency, reduce cost and get the most out of their SAP systems.We are seeking a motivated and dedicated individual to join our internal IT Support Team and embark on a rewarding journey of learning and professional growth. This entry-level role is designed for individuals who are passionate about technology and eagerto kickstart their IT careers. No prior experience is necessary – we’ll offer extensive training and support to help get you up to speed.We take pride in having a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place for our people to work.A bit about the role:As an IT Support Apprentice at Absoft you’ll have the opportunity to gain hands-on experience supporting and troubleshooting all of our in-house software and equipment.You will work closely with our internal IT Team, assisting in troubleshooting technical issues, providing end-user support and participating in various IT projects.You can expect to gain a real understanding of the following:

MS office365 management (AAD, Exchange online, Teams, Sharepoint)
MS cloud device deployment (Intune)
Microsoft Azure Recovery Services (Backup)
Antivirus
Security policy – ISO27001 & Cyber Essentials
Windows desktop support
Windows server/domain administration (AD, DNS, DHCP)

What we want from you:

Strong passion for technology and a desire to pursue a career in IT
Excellent problem-solving skills and attention to detail
Effective communication and interpersonal skills
A basic understanding of computer hardware, software and operating systems
Willingness to learn and adapt to new technologies and processes

Responsibilities will include:

Provide first-level technical support to employees, including troubleshooting hardware and software issues, setting up workstations and assisting with software installation
Assist in managing the IT help desk by responding to and resolving support tickets, ensuring timely resolution of technical issues
Help maintain and upgrade computer hardware and software, ensuring all systems are up to date and in optimal working condition
Create and maintain documentation and procedures
Gain exposure to basic network administration tasks such as setting up and configuring routers, switches, and access points
Actively participate in training and development opportunities to expand your IT knowledge and skills

Salary:£16,000 - £18,000 per annumWorking week:Monday to Friday 9am - 5:30pmWhat’s in it for you:

Private Medical Insurance
Health Cash Plan
Employee protection – Life Assurance, Critical Illness, Income Protection
Generous annual leave, with the ability to buy extra leave
Access to Perkbox Platform
Cycle to Work Scheme

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Important information:Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.Interested Apply now!

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