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1st Line Support / Up to £22K / Derby

REED
Job LocationBreedon-on-the-Hill
EducationNot Mentioned
Salary£20,000 - £22,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

1st Line Support / Up to £22K / DerbyIm currently supportingone of the largest independent suppliers of building materials in the UK. This company is currently looking to add anexperienced1st Line Support Analyststo the team based in their Derby head office.Reporting directly to the IT Service Desk Manager you will be part of a team of 5, responsible forthe first point of contact for any IT related issues/incidents or requests. This is an exciting growth period for the company as theyve recently takenover 90 sites around the UK.Your role as the 1st Line Support Analyst:

  • To log all requests received with a high level of quality, maintaining detailed and accurate records into the IT Helpdesk system both to inform the end user and document the issue.
  • Resolving IT Support issues, aiming to achieve an 80%+ first time fix
  • To escalate service desk tickets and liaise with internal IT Support Engineers
  • To take full ownership of issues and always be willing to find answers to all questions addressed to them.
  • Investigating Technical issues with PCs, Laptops, Thin Clients, telephone systems and peripheral devices
    • Essential skills required:
  • Office 365
  • Windows Server
  • Active Directory
  • Networking - DHCP / DNS
  • Wi-Fi technologies
  • PC / Laptop / Telephony
  • Full UK DriversLicence
  • Excellent communications skills.
    • If you have the above experience and are interested in this opportunity then please apply now or email your CV directly to

    APPLY NOW

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