Customer Service Administrator

Job Location	Blythe Valley Park, Shirley
Education	Not Mentioned
Salary	£12.00 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Role: Customer Service AdministratorContract: Temp - PermSalary: £12 per hourLocation: Shirley Solihull B90 and home working We are working on behalf of our client who is seeking to recruit an experienced Customer Service Administrator to join their business immediately on a temp-perm basis. The business operates a hybrid working policy, but you would be full time at their officesat Blythe Valley Business Park during your training period initially. This is a full time working role 9am- 5.30pm.The role of a Customer Support Administrator requires exceptional levels of attention to detail, accuracy and customer service skills over phone and email.Due to the office location at Blythe Valley Business Park in Shirley Solihull B90, you will need to be a driver with your own transport due to the poor public transport links.Role and responsibilities:

As a Customer Support Administrator, you will be assisting with offboarding customers and handling their requests to cancel their contract service
Responsible for calculating any early termination fees using an internal database and advising customers of the contractual obligations of ceasing services
Liaising with third-party suppliers to agree termination dates of service
Ensuring that termination of services takes place on the agreed date
Advising the Billing Team to stop charges in relation to ceased services from the agreed date
Advising third party suppliers to stop services billed to the company to ensure revenue protection
Resolving any queries with customers and or third parties either on the telephone or by email
Chasing third party suppliers for updates as required
Scanning and updating customer documents to digital contracts
Updating the customer contract database as and when services change
General administration support as required within the department

Skills and experience required:

Proven work history in a customer service role is essential
Excellent attention to detail and data accuracy skills essential
Ability to communicate confidently with customers, colleagues and 3rd parties
Positive and enthusiastic mentality

When you become a permanent member of staff you will receive the following benefits:

25 days holiday plus Bank Holidays rising to 28 days with service
Employee assistance programme
Free parking
Hybrid working
Career progression

If you have the relevant skills and experience, and actively seeking an immediate start temporary role in Customer Service or Administration then please apply today.

Keyskills :
BillingChargesContractsCustomer ServiceCustomer SupportData EntryDatabasesGeneral AdministrationAccurate Data EntryBilling Process

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