Customer Service Advisor

Job Location	Worcestershire
Education	Not Mentioned
Salary	22,000 - 25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

A brand new opportunity has arisen for proactive, ambitious and personable customer service professional based locally to Redditch to join a market leading manufacturer and distributor.This role will join a growing team that is currently going through a recruitment drive following an acquisition of the business.I have just had a meeting with the two hiring managers and they were extremely friendly, personable and very credible.Ultimately this role falls under the sales remit but is very much a customer service role.Location: RedditchSalary: £22-25,000 per annum (depending on experience)Benefits: Competitive salary, prospects to progress in the business, life assurance, 20 days holidays plus bank holidays, increasing to 25 plus bank holidays after 2 years (also ability to buy / sell annual leave), Pension is 4% company contribution.Hours: Mon-Fri 9am-5pmOffice basedThe main purpose of this role is to answer incoming customer queries, be a key player within the team and assist with admin.Duties include: Answering incoming customer queries over the phone and email/online orders Identify and maximise on customer & margin opportunities Up-sell and cross-sell where applicable Process sales orders Processing invoices Log all info on CRM system (Sage) Provide product info and stock availability Arrange deliveries and update on delivery dates Work closely with production to process orders Stock ordering Liaising with suppliersThe ideal candidate: Must have previous customer service experience Industry experience is not essential but I believe this role would suit someone from an industrial, manufacturing, engineering or distribution environment, but as said not essential Must be competent with IT, comfortable with Microsoft Excel and can pick up the Sage system they use Must be a confident communicator, the sort of person who can pick up the phone to anyone and doesnt hide behind emails Must be resilient Must have initiative and the ability to solve problems on their own High level of accuracyTherefore if you would like to secure a challenging role, in a growing business than do not hesitate and apply today.

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