Customer Service Advisor - Bolton

Job Location	Wingates Industrial Estate, Westhoughton
Education	Not Mentioned
Salary	£10.42 - £11.49 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Customer Service Advisor based in Bolton BL5£10.42 per hour - paid weekly every Friday (increasing to £11.49 after 12 weeks)Temp to PermStart Date: Immediate starts available!We are currently recruiting for Customer Service Advisors to join our client existing team based in Bolton, this will be an office based role. You will be completing 4 weeks of training before being entered onto the 4 week rota.Our client is a well known parcel distributor and this role involves working within their Depots Customer Service HubWhat will you be doing

Prioritise and clear the queue having contacted clients and customers to establish correct addresses / label / packaging issues
Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 24 hours via Telephone and Email.
Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer

Who are we looking forWe are looking for people with exceptional customer service skills preferably from a call centre environment.

Must be competent with Microsoft Office
Ability to prioritise workload & multitask
Experience of end to end enquiry case management
A clear & confident communicator

The Hours 1 in 4 weeks working from home The shift patterns will be in a rotating 4 weeks pattern, after training has been completed.Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, SundayWeek 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, SaturdayWeek 3- 9:00-5:30 - Monday - FridayWeek4 - 9:30-6:00 - Monday - Friday If youre interested please apply now!The Recruitment Co is an equal opportunities employerCCNorthwestThe Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.

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