Customer Support Officer

Job Location	Whitley, Goole
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , part-time

Job Description

Tunstall has been at the forefront of technology innovation for the health, housing and social care markets for 65 years. Its pioneering software, hardware and services enable new delivery models which can transform services across the care continuum and empowerpeople to live independently and with an improved quality of life.Tunstall works with social care providers, healthcare services, housing and retirement living providers and charities in 19 countries, improving the lives of more than five million people, including those living with dementia, learning disabilities, physicaldisabilities and long-term health conditions.Tunstalls innovation-led, person-centred Connected Care and Health solutions connect people and integrate services, enabling early intervention to avoid or mitigate adverse events, and improve outcomes. As technology advances, we have the capability tonot just react to events, but to predict and even prevent them, using data-driven insights. The Tunstall Cognitive Care approach can help to create intelligent, personalised care programmes and effectively allocate resources, making sure those in need havethe right levels of support and reassurance.As a Customer Support Officer in our Customer Satisfaction Centre, you will be working within a team of 20 colleagues, handling customer requests while supporting your engineering colleagues with efficient diary management. Salary and perks

Salary: £20395.00 (pro rata)
Choice of working days
Up to 9% combined pension contribution
25 days holidays + bank holidays
Retails discounts, free eye tests and cycle to work scheme
Salary sacrifice car scheme
Subsidised canteen
Free car parking
Access to personal development and internal only opportunities

Your day to day will include

Speaking to local authorities and councils about queries such as reporting faulty equipment, chasing existing work, requesting new installations and general enquiries.
Efficiently and effectively planning the engineer resource and workload.
Coordinating engineers schedules including leave requests, daily and on-call working rota, based on availability.
Utilising an appointment booking system to manage the attendance of engineers and ensuring all requests are accurately logged on an in-house system.
Liaising with third parties, where subcontract labour is used, for specialist or remote work.
Creating maintenance visit schedules, booking appointments and producing quotations for chargeable work. Seeing the quotations through to completion by order numbers and invoicing.

This would suit someone who

Has experience in customer relations with strong customer service skills.
Can communicate clearly and calmly, with a friendly telephone manner.
Has a flexible approach to work and the ability to identify priorities and adjust accordingly.
Is confident in clear, accurate written communications.
Excellent organisational and planning skills with a keen eye for detail.
Is experienced and proficient in the use of Microsoft Office.

If you think this is the right role for you, please use the apply button to upload your CV.For any further queries on the role or opportunities at Tunstall Healthcare, contact

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