Lettings and Marketing Manager

Job Description

We are the Places for People Group; we are placemakers ; our work impacts on the lives of people across the U.K. - providing homes to live in, communities to retire to, spaces to stay active , supported homes for independent living, and student accommodation . Our places work when they work for everyone. How do we do all this By surrounding ourselves with supportive people, friendly people and can-do people. Our people live and breathe our SPIRIT values; we are the place for spirited people.So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 195,000 homes, manage £4 billion of assets and teach 75,000 children to swim each week.More about your roleReporting to the Lettings and Marketing Team Manager you will ensure that vacant properties are marketed effectively and in line with our procedures. You will be responsible for advertising our homes on both internal and external platforms; including taking photographs and developing a marketing strategy. Some of these properties could potentially be in challenging areas, so we need you to be creative in your approach and the techniques you use. As part of this role will centre on the re-let of our properties you will liaise with Voids section of Property Maintenance Department regarding the progress with repairs and ready to let dates. You will also ensure that all properties meet the lettable standard. Making recommendations to your manager for hard to let homes. You will provide a professional friendly viewing service to applicants. You will also provide information to new customers, ensuring any required documentation is issued and up to date. We will also need you to complete new customer assessments either through visits or telephone calls based on the assessment of the need of the applicant to ensure the new customer moves in successfully . You will also support the centralised team in the investigation of complaints as well as responding to Councillor and MP enquiries.Please note that the majority of your time will be spent working from Home on an Agile basis however there will be the requirement to travel to Greater Manchester and Cheshire as and when required, therefore you should have a full UK clean driving licence and access to a vehicle. This role is fixed term until April 2021.We welcome internal applicants for this position. However if you are interested in this role on a secondment basis please ensure that you speak to your current line manager before applying.For more information please download our job profile available on our websiteMore about youIt would be advantageous to have experience of face to face marketing techniques.; however full training will be given. We do however require someone with an understanding of marketing techniques to respond to different customer bases. A background of property types and varying property markets would be highly beneficial . A creative flare is essential as we will encourage you to be bold.Excellent communication skills are a prerequisite , conversations , negotiations and first class customer service will be delivered by you in person, by phone and email. The ability to build relationships with internal and external customers. Customer Service is at the heart of what we do and we need you to have experience delivering a professional customer service. You must be able to multitask and prioritise your own workload. Youll need to be able to work independently and to deadlines, taking decisions based on policy and procedure.We will need you to work flexibly to carry out viewings and sign ups with applicants who may involve carrying out the visits earlier in the morning, in evenings and at weekends.The benefitsOur ambition gives you all the challenge you could wish for and thats why we can offer you tangible and exciting career progression in a diverse and pioneering business. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.We know that theres always more we can do to make you smile, thats why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership - to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.