General Services Manager

Job Location	Waltham on the Wolds
Education	Not Mentioned
Salary	43,000 - 45,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

We are recruiting for a General Manager for our client delivering IFM services.This role will be focussed to drive and deliver continuous improvement and operational best practice. The main assignments you will be responsible for:

Lead the team to deliver scoped services daily ; to ensure client satisfaction and achievement of KPIs
Interact with the teams dailyto ensure clear communication / develop at one team ethic in service delivery
Support the Account Manager as required
Track and monitor labour budgets
Be responsible for the designated service delivery and its on-going development
Establish and develop key relationships with senior client management and the third-party service providers to enable successful delivery of cost savings and service level agreements
Ensure undisrupted delivery of soft services operations to the business through internal and contract resources.
Support with the delivery of the site business development plan
Ensure that the Companys, the clients and statutory regulations regarding hygiene, food safety, health & safety and Equal Opportunities are complied with
Utilise systems, for example, UDC, SAP, RightTime, DRIVE and other systems made available
Recruit , induct and motivate, manage, train and develop all employees following HR policies and guidelines
Ensure that in-house training and staff development is effectively carried out in accordance with the Training and Development Plan.
Ensure absence and HR procedures are followed
Support with account finances and invoice data

This role will include handling issues such as:

Compliant delivery and performance of contracted services as measured through performance management systems
Identify opportunities for growth and support with innovations
Manage and lead the team to deliver excellence to achieve service quality and client satisfaction
Adhere to all policies and procedures to drive a zero harm safety culture;
Manage budgets to maintain and achieve financial targets
Identify cost saving opportunities for the client
Innovation / initiative implementation

Ideal Person for this role: IT literateMicrosoft & financial systems People Management experience IOSHH Strong leadership experience / ability to drive and manage change Ability to interpret and utilise financial information Excellent communication skills Previous experience of operational management in a similar environment Proven experience of developing profitable relationships for multi-site contracts Broad commercial FM experience and business acumen, knowledge of external industry developments & Contract development models Experienced in leading company initiatives and change management processes Experience in identifying and selling organic business growth Strong communication, and negotiation skills Excellent client relationship managementPlease get in touch for more details on this vacancy.

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