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Customer Service Advisor

Pertemps SSDC - DDT
Job LocationWaltham on the Wolds
EducationNot Mentioned
Salary11.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Pertemps managed solutions has been engaged by one of our key clients in the FMCG space to support them with the latest addition to their team. A Customer ServiceAdvisor!Responsibilities:

  • Progress daily customer orders placed from input through to dispatch
  • Identify stock shortages and minimise impact to service through liaison with the supply teams and the customer
  • Proactively identify future potential risk to service and mitigate where appropriate
  • Resolve delivery issues both short and long term through communication with haulier and distribution team
  • Control order conformance to correct lead time and order agreements
  • Contribute metrics, issues, insight and action resolution through the daily and weekly Performance Review Forums and escalate any un-resolvable issues.
  • First point of contact for the customer with responsibility for communicating day to day supply issues in line with the Perfect Communication process
  • Drive visibility of customer service metrics to the customer team (demand and supply) through daily and periodic customer reportingSupport perfect execution for all promotions and launches.
Requirements:
  • Ideally the candidate will have systems aptitude and ability to learn new systems as the role requires a high level of SAP usageon the job training will be provided
  • Supply chain or customer facing experience, whilst not essential would greatly benefit your application
  • Good Analytical /Excel Skills
  • Naturally curious with an unaccepting attitude to maintaining the status quo
  • Microsoft Office (PowerPoint, Excel, Word, Outlook, Teams)

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