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IT Support Analyst

Job LocationTyburn
EducationNot Mentioned
Salary20,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is currently hiring for an IT Support Analyst to join their well-established, and forward-thinking company with the responsibility of providing 2nd line support to their own clients.Key Benefits for the IT Support Analyst

  • Excellent training, development and growth opportunities
  • Healthcare cover
  • Birthday leave
Key Skills/Experience for the IT Support Analyst
  • Windows 10 - Installation, Configuration & Troubleshooting
  • Windows Server - Active Directory, Group Policy, Permissions etc
  • Microsoft 365 - Admin (Create Users, Assign Licenses, Mailbox Permissions etc) & Troubleshooting
  • Microsoft Office - Installation & Troubleshooting
  • Backup Solutions - Configuration & Troubleshooting
  • Anti Virus - Configuration & Troubleshooting
  • Networking - TCPIP, DNS, DHCP, troubleshooting
  • Hyper-V - Admin & Troubleshooting (desirable)
  • WiFi - Ubiquiti (desirable)
  • Firewalls - SonicWall (desirable)
  • SQL Management (desirable)
  • PowerShell (desirable)
Experience Required for IT Support Analyst
  • Logging & updating Support Tickets for customers issues
  • Remote support and maintenance across customers PCs, Laptops & Servers
  • Analysing call logs so you can spot common trends and underlying problems
  • Updating technical documentation used by Support Desk
  • Diagnosing and repairing faulty PCs & Laptops
  • Escalating Support Ticket to senior members of the Support Desk

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