Field Operations Technician

Job Description

Our client is a young, dynamic business on a mission to revolutionise their chosen markets with innovative remote technology with wide-ranging applications across a number of facilities and services. Utilising the latest IoT advances via simple to use, securesensors, their products enable clients to reduce risk and cost-effectively address essential compliance obligations as well as reduce costs, waste and environmental impact through significantly improved business operations. Now poised to grow further in theirinitial chosen markets - social housing, care homes and hospitality, the Directors are seeking to appoint an organised, enthusiastic Field Operations Technician to join their growing team as they execute their growth plan and realise the undoubted potentialcreated by their innovative and market disrupting tech products & services.You will be a positive, pro-active and solutions-driven service professional with relevant sector experience (or from a similar, field operations background), looking for a role with a broad scope and a variety of tasks and responsibilities. Post sale, youwill be the direct point of contact for many customers. You need to be able to communicate effectively in varied settings and either resolve issues personally or co-ordinate responses with colleagues as necessary. As well as being highly personable, you willhave a clearly visible customer orientated mindset. This is an exciting time to be joining this growing business and the role will be ideal for someone seeking to play a key role in helping customers as well as fulfilling a range of important business supporttasks as part of a small, close-knit team.Job Title: Field Operations TechnicianReports to: Operations ManagerPackage: c£25k Salary (negotiable, depending upon experience) + car & benefitsLocation: NE England (+ c70% national travel)Key Deliverables: Instal remote measurement devices in new client locations (training provided) to client contract terms Manage the installation process, reporting and liaising closely with colleagues Lead project activity relating to client pilot projects Act as initial point of contact for technical support, solving problems and technical enquiries appropriately Maintain quality logs and carry out QC checks as part of sales support to clients Train and co-ordinate third party contractors and clients in product operationCandidate profile: Self-reliant, organised field operations professional with a strong service ethic Field-based operations or customer service experience, ideally in relevant sectors (e.g. Facilities, Compliance or Security) Technically curious and a problem-solver - enjoys taking ownership of processes and issues Project management skills ideal, combined with a pragmatic and client-focused mindset Structured and organised - can demonstrate experience managing administrative processes IT-literate (MS Office + Google Drive) Agile-mindset - flexible and embraces a variety of tasks. Is versatile and flexible in meeting prioritiesAll applications and enquiries should be directed to Barron Williams via the link provided and for an initial confidential exploratory discussion, please call us the number listed on our profile.