IT Support Technician Apprentice

Job Location	Sywell
Education	Not Mentioned
Salary	£13,000 - £15,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

About us:We are a small computer, customer-focused IT support company that helps small businesses and end users get the most from their technology. We aim to provide help and support so they can complete the task in front of them painlessly and in the most efficientway possible.What we are looking for:We are now looking for an eager candidate to join us as an apprentice.As an IT Technician Apprentice, you will provide customers with assistance on computer systems. You will also answer queries on basic technical issues and offer advice to solve them.The IT Technician must have good technical knowledge and be able to listen effectively to understand the problem and communicate possible solutions. They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the company’s reputation and business.Responsibilities:

Serve as the first point of contact for customers seeking technical assistance
Perform troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Follow company procedures and continue to develop and improve these
Record events and problems and their resolution, follow-up and update customer status and information
Design, build and supply the solution, to fix the problem or overcome the difficulties the customer is experiencing
Produce the invoice and charge the customer for the services and products they have received

Desired skills and qualities:

Have a good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues in a structured manner
Fluent in natural English with good written communication skills
Patient, customer-oriented and cool-tempered
Smart and presentable within a corporate environment
Trustworthy and reliable

Location:Due to the location of the client site, it would be highly beneficial to be either a car driver or motorcycle driver (with a full UK driver’s license).Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information, please visit the UK ENIC website.Benefits:

20 days annual holiday (plus bank and public holidays)
Working with a close-knit team means there will be plenty of exposure within different areas of IT

Future prospects:There is an opportunity for a permanent job upon successful completion of the apprenticeship, and development towards becoming a fully-fledged IT engineer.Important information:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, were a top 50 training provider, dedicated to helping you succeed.Apply now!

APPLY NOW