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Integrated Through The Gate

Interserve
Job LocationStyal
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Personal characteristics: We are looking for engaging people who are detailed conscious, problem solvers and determined to sort things out. You will be personable and have excellent communication skills. You’ll be very organised and prepared to chase things and never want to give up. We want you to always be on the lookout for how we can do things better and differently and you’ll be prepared to feedback ideas and solutions.Job PurposeTo support the delivery of the Interchange Model by supporting local Community Rehabilitation Companies (CRC) Interchange Managers and Community Payback Managers by undertaking a number of practical and organisational tasks within a number of local CRC delivery offices.To support the strategy to enable rehabilitation across the Community Rehabilitation Companies (CRCs) to reduce reoffending through the Interchange Model and making a vital contribution to delivering better outcomes for managers, staff and service users.This post will support a number of different offices and regular travel to each site will be required to effectively deliver the objectives of this role.Whilst this post will be line managed by an individual Interchange Manager within each CRC cluster area they will support all local managers and on a day to day basis tasks and direction will be provided by the local CRC managers that this post will support.Key ResponsibilitiesA proactive administrator with responsibility for completing key administration tasks to ensure that Service Level Agreements (SLAs) are achieved and the following auditable processes and systems are accurately maintained:

  • Record, report and resolved estates, property and facilities-related queries, via phone, email and in person, ensuring prompt response and managing expectations effectively, liaising with the Head of Estates’ team where escalation is required.
  • Manage the office consumable and stationery, including ordering items and ensuring that goods delivered match those ordered to enable local managers to confidently authorised invoices for payment, using the agreed procurement framework contracts / preferred provider lists.
  • Support local managers during recruitment and induction processes, liaising with the PSC HR / L&D team, and ensuring that equipment and materials are in place for the delivery of interviews, induction and training sessions.
  • To liaise with IT business partners and the IT infrastructure provider to escalate and resolve issues with IT hardware for staff, including new starter equipment and the collection of equipment for staff leavers.
  • Support local managers during office moves and office reorganisations by providing practical support for example organising and scheduling removals, ordering and disposing of furniture etc.
  • Support local managers in the organising of team meetings, events and training by booking rooms, managing invites and ensuring that all equipment is available.
  • Monitor the non-attendance at training events, liaising with the PSC L&D team / L&D Business Partners to ensure that local managers are aware of non-attendees.
  • Schedule, monitor and record health and safety weekly / monthly checks, including first aid boxes, fire alarm tests, office inspections etc. and alert local managers where checks are overdue or have not been undertaken.
  • To ensure changes are made to systems and processes which lead to long term improvements and prevent repeatable issues and obstacles arising.
  • Any other task or responsibility reasonably requested which is commensurate with the grade and role and ensures the smooth running of the office and management role.
    • Operational planning and management:
  • Plan and prioritise workload, using own initiative to prioritise work to meet deadlines and targets
  • Demonstrate attention to detail and ensure tasks are managed in a timely manner following policy and procedures
  • React quickly and demonstrate a flexible approach to changes in plans and work schedules to ensure SLAs are achieved
  • Ensure all work is completed to meet legal and contractual obligations
  • Ensure awareness of the confidential nature of the work and follow appropriate policies and procedures
  • Demonstrate awareness of the company’s commitment to children and adult safeguarding duties, adhering to national and local policy and practice guidance promoting the welfare of children and adults, and alerting relevant colleagues and stakeholders should any risk be identified
  • Participate and engage in training that reflects learning in work practices
  • Perform other duties commensurate with the post as from time to time may be determined by the line manager, or above
  • Work flexible hours within the remit of personal contracts or agreed variations, subject to exigencies of the service
    • Finance and commercial:
  • Ensure own work is completed, and support colleagues to ensure SLAs are achieved through the recording of information and completion of work in a timely manner
  • As a member of the PSC team work proactively to understand and ensure that the performance quality standards are met
    • Decision making:
  • Prioritise own work to achieve performance targets and support the team manager to ensure continuous improvement and innovation
  • Use judgement and initiative whilst exercising all duties, escalating to line manager, or above, any areas of concern
  • Use professional judgement to assess and manage risk, escalating appropriately with auditable evidence in place should any situation arise that does, or may, involve conflict with, or breach of any civil or criminal law
    • Relationships:
  • Foster and encourage positive working relationships with all internal and external stakeholders, including PSC colleagues, CRC and HQ teams
  • Collaborate with others to maximise opportunities, solve problems and improve ways of working
    • Equality and diversity:
  • Participate and engage in equality and diversity training reflecting learning in working practices
  • Work to eliminate discrimination, harassment and victimisation
  • Ensure best practice and company policies and procedures are followed to achieve contract requirements
    • Quality/Health and Safety/Environment:
  • Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities as set out in these documents
  • Attend all QSHE mandatory training as requestedEnsure compliance with Health and Safety (H&S) policy and pro

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