Senior Customer Service Advisor Part-Time

Job Location	Stradbroke
Education	Not Mentioned
Salary	25,000 per annum, pro-rata
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , part-time

Job Description

I am delighted to be working with a well-established, family organisation based in Stradbroke, who are seeking a Senior Customer Service Advisor to join their Customer Service Team on a part-time, hybrid basis. The ideal candidate will have experience ina similar position and will operate as the first point of contact for customer complaints, ensuring effective and empathetic handling of the complaints procedure. This vacancy is an amazing opportunity to work within a company willing to invest time and effortinto helping their employees reach the next level in their career within a warm, welcoming environment.The working pattern on offer is: 3 full days (flexible day pattern) - 28.5 hours per week, with 1 day working from home. Extra hours are available through negotiation.The day-to-day of the role: Administration of various duties within the CSD Team Liaising with customersinternal & external Liaising with Area Sales Managers Operate as the first point of contact for customer complaints, ensuring effective and empathetic handling of the complaints procedure. Liaising with the Quality & Nutritional team, keeping accurate & up to date records, feeding back to customers as necessary. Provide linear support within CSD Follow company policies and H&S regulationsRequired Skills: Motivational individual with a problem-solving attitude Excellent interpersonal & communication skill Agile mindset with the ability to use initiative Trustworthy, diligent and discreet 3+ years experience in a similar position Ability to work under pressure, to deadlines and targets Good time management & personal organisationCompany Benefits: 25 days holiday plus bank holidays Competitive pension contributionIf you would like to apply for this role, or wish to find out any more details regarding this opportunity, please ring the Reed Ipswich office and ask for Max, or apply or the link provided!

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