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Housing Manager

Talentspa
Job LocationRudgeway
EducationNot Mentioned
Salary35,000 - 39,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is looking for experienced social housing professionals for two new exciting careers in their recently restructured Housing Team.Location: Rudgeway, BristolHours of Work: Up to 37.5 hrs (applicants seeking reduced hours also welcome)Salary: £35,000-39,000 (depending on experience and pro rata for part time) per annumAbout the Role:The successful candidates will help our client deliver their general needs and specialist housing services. You will be part of a new team structure which has been designed to better support their customers and colleagues and will lead and develop your teamin delivering outstanding and proactive customer services.There are two newly created roles, one Housing Manager (General) and one Housing Manager(Specialist). These roles will lead on the delivery of high-quality housing and neighbourhood management services to customers in their general needs and specialist housing, including Gypsy and Traveller provisionand temporary accommodation provided in HMOs.They welcome applications from experienced social housing professionals looking to progress into a management role and will provide coaching, support and accredited training for the successful applicants.Housing Manager Duties:

  • You will be leading and managing teams to deliver exceptional customer service to their residents.
  • You will be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction. improving standards of customer service and organisational performance.
  • You will lead a culture of continuous improvement in delivery, whilst not losing sight of the basics of their service provision.
  • You will act as the organisational lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support.
Housing Manager Requirements:
  • Significant experience of working in social housing, including management of a variety of tenures.
  • Experience of line management and/or leadership
  • An ability to place the customer front and centre of service delivery while operating within the constraints of legislative and regulatory requirements and budgets.
  • Knowledge of the legislative and regulatory framework underpinning the social housing sector.
They are open to taking a flexible approach to the working hours across the two roles. They can offer two full time roles but can also consider arrangements for a reduced working week, with a minimum of 25hours. They welcome the opportunity to discuss thiswith you.They are continuously developing their inclusive, values driven culture that welcomes and embraces the diversity of their colleagues and customers. They are keen to increase their own diversity and particularly welcome applications from underrepresentedgroups.Housing Manager Benefits:
  • A great inclusive and values led culture that invests in your learning and development
  • 25 days annual holiday rising to 30 days.
  • Flexible working
  • Company pension and Life Assurance.
  • Annual organisational performance bonus.
  • Health cash plan, which includes a wide range of discounts.
  • Employee assistance programme (access to a confidential counselling and advice service)
  • Free onsite car parking
About the Company:Our client is a charitable social landlord based in Bristol. They have around 900 homes located across Southwest England, the Birmingham area and Wales, and they provide homes for social or affordable rent across each of these areas. They provide homes forshared ownership in Southwest England and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. Their vision is to meet housing need and deliver homes that change peoples lives.They offer a diverse and inclusive culture in line with theirCARESValues. These were created in partnership with their customers, colleagues, Board and other stakeholders, and they represent their commitment to how they deliver their servicesand work together successfully:C Customers FirstCustomers are at the heart of their services and decision making.A Aspirational and AccountableThey are ambitious for their customers, staff and stakeholders. They work with integrity, learn from mistakes and do what they say they will.R ResultsThey work hard and deliver great results for their customers and for the company.E Everyones view mattersThey listen to understand, improve and build their servicesS SupportiveThey tackle challenges head on and inspire each other to achieve their potential.If you think you are suitable for the Housing Manager role then please, apply now!

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