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Customer Service Call Centre Advisor

Harvey McQueen Limited
Job LocationRadcliffe, Manchester
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Harvey McQueen are looking for a Facilities Help Desk Coordinator to join one of our clients based just outside Bolton in the Kearsley area.This is a great opportunity for someone who is committed to growth and has a passion for customer service.This is a temporary position however there is huge potential and opportunity available for a permanent role for the right candidate. The client offers a supportive culture, their organisation is ambitious and future-focused and they have lots of chances for progression.The RoleThe Facilities Helpdesk Co-ordinator role is required to support the team with the provision of reactive maintenance and to support the installation of new equipment.

  • Deliver excellent customer service
  • Answering calls in a call centre based environment
  • Recording sufficient details to enable a contractor to act on the requirments
  • You would be expected to build good relationships with field employees and external contractors
  • Working on a busy helpdesk
  • Answering a large number of calls day to day
  • Ability to resolve or escalate issues whilst on the phone
  • Work efficiently
    • Sounds great! What skills do I need
  • Capable of operating to specific deadlines and working under pressure
  • Methodical and thorough with a flexible and creative approach to problem resolution
  • Proactive with an ability to use initiative
  • Capable of working independently or within cross-functional teams
  • Demonstrable understanding of financial controls and budgets
  • Ownership of problems through to resolution
  • Excellent written and oral communication skills
  • A confident public speaker
  • Able to diary plan, prioritise and delegate effectively
    • Monday - Friday 9am - 5.30pm (5pm finish on a Friday) 1 hour lunch breakHours may need to be flexible in time between 8am - 7pm as they operate a shift rota however you will start on a 9am - 5.30pm.£9.49 per hourMust be available to start immediatley! Please apply now for consideration. Required skills
  • Admin
  • Customer Service
  • Helpdesk
  • Answering Telephones
  • Resolving Issues

    • Keyskills :
    Admin Customer Service Helpdesk Answering Telephones Resolving Issues

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