Customer Service Advisor

Job Location	Prudhoe
Education	Not Mentioned
Salary	£22,050 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Exciting Customer Service Advisor Role -£22,050 + BenefitsShowcase your Customer Service powers with a leading pharmaceutical company that offers amazing hours to fuel your work-life balance. Our client, a well-known pharmaceutical company, is seeking a dynamic and talented individual to join their establishedtechnical service team.As a Customer Service Advisor, Your duties will include:

Handling customer calls, expertly navigating queries, processing orders, and providing invaluable advice with an air of confidence.
Processing orders, ensuring utmost precision to prevent errors, and swiftly managing secure payment processing.
Transforming customer complaints into catalysts for improvementto drive outstanding customer experiences.

Collaborating seamlessly with various departments to monitor stock levels, manufacturing timelines, and delivery dates, ensuring a top-class experience for every customer.
Becoming a master of coordination, liaising effortlessly with couriers and customers to guarantee timely deliveries that leave lasting impressions.
Embracing general administration duties with flair, showcasing your knack for multitasking.

What we’d like to see from you:A proven track record in a technical customer service role, paired with a customer-focused environment where your impact was felt.A cool and collected demeanour that thrives under pressure, empowering you to manage your time efficiently and take the initiative when needed.Exceptional analytical, decision-making, and problem-solving skills that can navigate more difficult customer issues with ease.A self-motivated, ambitious, and determined spirit that pursues excellence in every customer interaction.Communication skills that help you to effortlessly engage with customers at all levels.A true team player, eager to join forces with others to resolve customer service challenges and inspire each other in the process.What’s in it for you:

37.50 hours per week, 9.00 am to 5.30 pm - No weekends!

Holidays: 25.00 days + Bank Holidays
Employers AE Pension contribution: 3%
Free professional memberships and subscriptions if deemed to be job relevant
Loyalty Award Scheme (initially after 5 years of employment)
Free eye tests and contribute toward the cost of the glasses.

Currently trialling "Flexi Friday".- The 6 months trial period commenced on Monday 6th March 2023 and if successful may be implemented across the business.Lunch break reduced to 30 minutes (originally 1 hour) accumulate the extra 30 minutes to allow 1 xFriday off per month, that’s an extra 12 Fridays off per year!(Scheduled by rota to manage the department workload and staff have the option to opt-out.)

Apply Now to unleash your Customer Service potential and access some great benefits!

APPLY NOW