Customer Care Coordinator

Job Location	Peasedown St. John
Education	Not Mentioned
Salary	20,000 - 25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

A brand new opportunity has arisen for an Office and Customer Care Administrator. Joining a well respected contractor specialising in both housing and construction projects, the objective of this role will be to support the Aftercare Managerleadingon, logging and responding to Customer Care enquires and defects.The majority of role will be dealing with defects and aftercare, but there will also be some drawing management and general admin duties.Ideally you will have some construction or new homes knowledge but open to someone with transferable skills with the motivation and drive to learnSummary of Duties:

To provide and control administrative support to all departments ensuring high standards are maintained
To provide top quality administrative support to the Operations, Aftercare and Design Departments in line with detailed Admin Review duties, including:
Ensure all callers and visitors are dealt with in a timely and courteous manner
Typing of letters and minutes for all departments when necessary
Organise incoming and outgoing post
Organise the waste and recycling
Provide admin support for the SMARTWaste system when required
Provide assistance to and mentor the Apprentice Office Administrator
Complaints Proceduresto manage and maintain the complaints database
Ordering of the office and site stationary orders and other office supplies
Manage the Meeting room booking process in an accurate and timely manner
Compile and complete all relevant H&S and O&M files for all sites when required
Maintain the filing system in line with current processes and procedures
Maintain office equipment, e.g. photocopiers, franking machine etc.
Maintain the Mitel phone system
Maintain the reception, kitchen, filing and storage areas in a tidy and safe way
Organise archiving and disposal of appropriate documentation when necessary
To provide support to all administrators in the event of their absence from the business
General Office duties as and when required

As mentioned it would be desirable if you hold experience in the new homes or construction industry but not essential, it will be essential to have previous experience in an administrative role:Attributes needed:

Organised
An eye for detail and thorough in your work
High level of communication with all levels of employees
Excellent telephone manner
Competent user of Microsoft office packages
Excellent time management skills and the ability to prioritise effectively
A desire to show initiative

Salary will be DOE £20,000 - £25,000, plus benefits, including generous holiday scheme, pension and more.Due to the location of the office, which is on the outskirts of Bath you will require your own transport to reach the office.HoursMonday to Friday 08:3017:00 with 1 hour for lunchFor more information please call Abi on or click to apply!

APPLY NOW