Welcome & Service Assistant

Job Location	Ormesby, Middlesbrough
Education	Not Mentioned
Salary	9.90 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , part-time

Job Description

Summary Join our fun and friendly team at the beautiful Ormesby Hall in the Tees Valley.Do you love working outdoors with people from all ages and backgrounds Can you engage with people quickly and share your passion for our cause We need enthusiastic, friendly people to be part of our Welcome & Service Assistant team which plays a core partin providing fantastic customer service.We also have Welcome Manager role available at this property, please see IRC133595. If you would like to be considered, please do apply for both.If you have any questions about this role please contact: .uk What its like to work here Home of the Pennyman family for nearly 400 years, this classic Georgian mansion, with its Victorian kitchen, attractive gardens and estate walks, provides a unique venue for wedding ceremonies and corporate events. Ormesby Hall captures the spirit of theintimate home of Colonel Jim Pennyman, the last of the Pennyman line, and his arts-loving wife Ruth, as well as the stylish legacy of the 18th-century character Wicked Sir James Pennyman - so named because of his extravagant lifestyle and his gambling withthe family fortune.Excellent local transport links means youre able to travel here by public transport or car. What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do. Who were looking for Wed love to hear from you, if this sounds like you:

Ability to work in a team - flexible and adaptable
Well organised and able to work with minimum supervision
Helpful & friendly
Customer focused with a positive attitude
Enthusiastic with a willingness to learn
An understanding of the importance of great service

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust properties for you, a guest and your children (under 18)

Tax free childcare scheme

Rental deposit loan scheme

Season ticket loan

Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most locations

Independent financial advice

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