Welcome Manager

Job Description

Summary Join our fun and friendly team at the beautiful Ormesby Hall in the Tees Valley.We have an exciting opportunity to help manage the Welcome Team at Ormesby Hall. Youll work with our Site Manager and our team of welcome staff and volunteers to help our visitors enjoy their day. Youll lead and empower your team to respond to customerenquiries and site issues as the face of the National Trust. Youll be experienced leading people, delivering outstanding customer service and be passionate about our work.We also have Welcome and Service Assistant roles available at this property, please see IRC133592. If you would like to be considered please do apply for both.Interviews will be held on 27th FebruaryIf you have any questions about this role please contact: .uk What its like to work here Home of the Pennyman family for nearly 400 years, this classic Georgian mansion, with its Victorian kitchen, attractive gardens and estate walks, provides a unique venue for wedding ceremonies and corporate events. Ormesby Hall captures the spirit of theintimate home of Colonel Jim Pennyman, the last of the Pennyman line, and his arts-loving wife Ruth, as well as the stylish legacy of the 18th-century character Wicked Sir James Pennyman - so named because of his extravagant lifestyle and his gambling withthe family fortune.Excellent local transport links means youre able to travel here by public transport or car.Click here for more information about this location What youll be doing Youll have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies.Youll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors.Youll be applying your high level of competence to dealwith service recovery without senior support being on site.Youll engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay. Who were looking for

• Ideally practical experience in visitor business, in tourist, heritage or relevant visitor services environment

• Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service

• Excellent organisational skills

• Confident leader, adaptable and responsive under pressure

• Ability to initiate service recovery without senior support

• Good IT skills (all MS Office).

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.