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| Job Location | Newcastle Business Park |
| Education | Not Mentioned |
| Salary | £22,790 - £25,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
THE BASICSNigel Wright are delighted to be working again with our client who operate in the Financial Services Sector. One of the largest providers to mortgage intermediaries who also operate a network of franchised estate agencies across the UK. As they continue togrow they now require extra support staff.Salary: £22,790 (with some out of hours work, salary rises up to £25,500)Location: Newcastle Upon TyneHybrid working: Yes split 50% in the office and 50% from home.Working Hours: Monday – Friday 08:00 – 17:30 (split over shifts). Occasional out of hours.Overtime Available: YesHolidays : 25 days plus bank holidaysDAY TO DAY RESPONSIBILITIESYou will be the first line of support to approximately 3500 inhouse staff. Working as part of a small team primarily over the phone and email you will help troubleshoot simple IT issues and escalate those bigger problems. It’s important you are customer focusedand a problem solver capable of answering, logging, and supporting queries as they are reported.YOUR SKILLSYou will help manage user setups, amendments, leavers as well as assisting with system faults and user errors. Of course, support will be on hand from your team members and external 3rd parties enabling you to develop in the role and learn more as you progressyour career.